What are the responsibilities and job description for the Deskside Support Engineer position at Saxon Global?
Ensure that all operational process ( Service Desk, VIP Support, Regional Support and User Desk provisioning ) are well developed, implemented and managed to support organization's SLA requirements
- Manage End User Technology upgrades as required.
- Improvements in the existing process and formulating new Processes.
- Identifying the training needs and carrier development for EUC Team
- Governance for Incident, Problem management and change management, User Desk Management
- Establish an environment where the End User Services team engages effectively with other groups across Religare LOB-with prime focus on End User Infrastructure to be resourced and delivered in a timely manner
- Ensure that a process of continuous review and improvement are inherent throughout all elements of the End User Services team
- Continually review the capability needed to support the organization in delivering on outcomes and ensure action is taken to address identified capability gaps within the End User Services team;
- Provide development opportunities for direct reports that challenge and expand their capability
- Provide Leadership that inspires others to succeed and develop, and proactively share experience, knowledge and ideas
- Additionally Understanding of SCCM,MDM, and Sharepoint.
