Help Desk Support II

Job Title: Help Desk Support II
Tax Work Location: 1225 Forest Parkway, Suite 500, Paulsboro, NJ 08066 (100% Remote)
Duration: 90-days contract to hire
Shift: Mon-Fri 8:30am to 5:30pm EST
Pay Rate: $20/hr. on W2 (non- benefited)

Top required skills: Ticketing Systems, able to work with a team.

JD:

• Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications.
• Tests configured systems for appropriate functioning and troubleshoots for any errors found.
• Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.
• Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets).
• Complies with departmental training certification requirements based on config, level by job function, i.e. Config. Level I, II, III.
• Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures.
• Researches hardware and software literature to keep abreast on new product/service developments and announcements.
• Works with Lead Technicians on difficult to solve problems or configurations.
• Requires Entry level - 3 years experience.

• The main tasks performed would be refurbishment of client owned IT equipment.
• That includes running diagnostic software, drive wiping software, and doing a visual inspection to ensure it meets the client's cosmetic standards.
• You would also be required to clean each device before packaging it.
• Completes all required documentation using our software tools, including a quality assurance sheet to ensure customer guidelines are met.
• Complies with departmental training certification requirements.
• Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures.
• Works with Lead Technicians on difficult to solve problems.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.

Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.