Help Desk Support (Remote)

Our client is looking for a Help Desk Support for a 6-month contract working remotely.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 6 months Required Skills & Experience

• 3 years of experience in the field or in a related area.
• Must have ticketing system knowledge

What You Will Be Doing

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Activities include recognition, research, isolation, resolution, and follow-up.
• Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
• May involve use of problem management databases and help desk system.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.