HR Help Desk

About the Company:

The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more.

Services Offered:

• IT Services: Application development, maintenance, and testing
• Consulting: Business consulting, IT strategy, and digital transformation
• Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency
• Enterprise Solutions: Implementation and support of enterprise-level software solutions
• Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT

About the Job:

Job Description:

• The HR Call Center Representative 4 provides centralized human resource services spanning payroll, benefits, and other transactions.
• The HR Call Center Representative 4 assumes ownership and leads advanced and highly specialized administrative/operational/customer support duties that require independent initiative and judgment.
• The HR Call Center Representative 4 ensures efficiency of service Center operations, technology, and transaction processes.
• Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with the human resource information systems, human resource program managers, and technology specialists.
• Decisions regarding daily priorities for an administrative work group and/or external vendors, including coordinating work activities and monitoring progress towards schedules/goals, and often oversees work of others and/or is the primary administrative owner of a main process, program, product, or technology.
• Works within broad guidelines with little oversight.

Required Qualifications:

• 0-4 years of technical experience
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences