ServiceNow QA Engineer

ServiceNow QA Engineer

Hybrid Work Model (Onsite at least 3 days per week)

Local Candidates Only

Job Summary: We are seeking a dedicated ServiceNow QA Engineer who will play a pivotal role in ensuring the quality and reliability of IT Service Management processes on the ServiceNow platform. The ideal candidate will work closely with the Product Owner and cross-functional teams to translate business requirements into comprehensive testing strategies, focusing on both manual and automated testing. This role requires a balance of deep technical expertise, hands-on testing experience, and strong interpersonal skills.

Key Responsibilities:

Test Management & Strategy:

• Establish and define best practices for test management and execution.
• Develop and execute manual test cases for functional and regression testing.
• Lead discussions with ServiceNow developers and process owners to align on test plans and design.

Automated Testing:

• Create and maintain automated test cases using ServiceNow Automated Test Framework (ATF).
• Ensure test cases are linked to requirements/user stories for traceability.
• Perform/support various testing activities, including unit testing, integration testing, regression testing, and user acceptance testing.

Collaboration & Communication:

• Work closely with the Product Owner, developers, and stakeholders to peer review test design strategies and automated test cases.
• Act as a liaison between the QA team and other departments, coordinating testing activities across teams.
• Facilitate testing sessions for complex user stories, collaborating with Business Analysts and developers.

Quality Assurance & Reporting:

• Conduct in-depth reviews of requirement specifications and technical designs, providing actionable feedback.
• Create comprehensive test plans that include a wide range of testing scenarios.
• Supervise all testing phases, focusing on defect resolution and maintaining quality during platform upgrades.

Continuous Improvement:

• Stay updated on ServiceNow platform changes and continuously enhance testing methodologies.
• Identify gaps in test coverage and create missing requirements/test cases.
• Provide training and best practice knowledge to other team members for test management and automation.

Qualifications:

Education:

• Bachelor's degree in IT, Computer Science, or a related technical field.

Required Experience:

• 3 years of experience in developing, implementing, and executing test frameworks using tools like ServiceNow ATF, Selenium, or similar.
• 5 years of experience in designing and implementing test strategies in Agile/SAFe/DevOps environments.
• Experience leading QA efforts, including test strategy definition, defect management, and reporting.
• Proven ability to translate requirements/user stories into detailed test cases and scenarios.

Technical Skills:

• Proficiency in ServiceNow ATF for automated testing.
• Experience with manual and automated testing tools (e.g., Selenium, qTest, Tosca).
• Familiarity with Agile (SCRUM), SDLC, and ITIL standards.
• Experience with integrated systems such as Jira, Jenkins, Sauce Labs, and CI/CD pipelines.
• Exposure to programming languages like JavaScript, XML, HTML, CSS, Angular, and REST API testing.

Preferred Skills/Certifications (Not Required):

• ServiceNow Certified System Administrator or Developer.
• Experience with Java, C#, Selenium, Appium, and API/Web Services testing.
• Knowledge of tools like qTest, LiveCompare, and Vision AI.
• Strong familiarity with ITIL standards and Agile (SCRUM) methodologies.

Soft Skills:

• Strong interpersonal and communication skills with the ability to engage stakeholders effectively.
• A self-starter mentality with the ability to work independently with minimal oversight.
• Demonstrated ability to work collaboratively in a cross-functional team environment.
• Excellent problem-solving skills, with a focus on quality and attention to detail.

Work Environment:

• This role follows a hybrid work model, requiring at least 3 days onsite per week.
• The candidate must be willing to participate in a 24x7x365 support rotation as part of the QA team schedule.

Additional Notes:

• Local candidates only. This position requires a strong in-person presence due to the collaborative nature of the work.