What are the responsibilities and job description for the Commercial Locksmith position at APTURA Group?
For APTURA Group, Core Values are not a slogan, but our way of doing business. They are foundational beliefs that reflect our company’s history and culture. We begin by creating an exceptional customer and employee experience, treating everyone uniquely and focusing on the way they want to be treated. We pride ourselves on providing excellence in our field by hiring and training experts in what we do. Our industry-leading team uses professional, transparent, and open communication to coordinate all of our activities to ensure we create a safer, more secure world.
By living our Core Values each day, we have the opportunity to make a difference and support our customers by following through on our promise to them of “providing YOU what YOU need, when YOU need it.”
By living our Core Values each day, we have the opportunity to make a difference and support our customers by following through on our promise to them of “providing YOU what YOU need, when YOU need it.”
Job Summary — The Locksmith will be responsible for providing locksmith services, as well as customer service and product sales to walk-in customers. Typical schedule is Monday-Friday, 8am to 5pm with a 1-hour lunch break.
Key Responsibilities:
Primary Responsibilities and Duties:
- Create, use, and maintain key systems, including but not limited to grand master key systems, master key systems, and high security.
- Troubleshoot cores and locksets.
- Maintain appropriate files, records and follow manufacturer security protocols.
- Key duplication and key cutting by key codes and key machines.
- Lock repairs, troubleshooting, and installation.
- Work with all appropriate personnel in all departments to ensure material is ready for delivery, and / or installed correctly and in a timely manner.
- Assist customers who call or come into the front counter.
- Trouble shoot commercial door hardware problems in the field.
- Adhere to all CIH core values.
- Assist with special projects and other duties as assigned.
Primary Competencies:
- Strong customer relation skills
- Proficient computer skills; including Microsoft Office Suite
- Working knowledge of Door Hardware and Locks
- Locksmith/pinning experience, technician experience
- Experience with access control is beneficial, but not required
- Detail Oriented
- Sit for long periods
- Ability to kneel, crouch and stoop.
- Repetitive use of hands and fingers to grasp, twist and pull
- Long periods of computer usage / monitor viewing
- Ability to listen and talk to customers/ suppliers
- Ability to reach above your head and shoulders
- Ability to climb ladders
- Regularly lift or move up to 40 pounds
- Withstand external weather conditions
Education and Experience Requirements:
- Minimum 5 years of experience with the commercial door & hardware industry, required
- Excellent communication and problem-solving skills
- Must pass pre-employment drug screen and background check
- Must have a valid drivers license and be approved to drive by our insurance carrier.
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