What are the responsibilities and job description for the Project Support Representative position at APTURA Group?
For Aptura Group, Core Values are not a slogan, but our way of doing business. They are foundational beliefs that reflect our company’s history and culture. We begin by creating an exceptional customer and employee experience, treating everyone uniquely and focusing on the way they want to be treated. We pride ourselves on providing excellence in our field by hiring and training experts in what we do. Our industry-leading team uses professional, transparent, and open communication to coordinate all of our activities to ensure we create a safer, more secure world.
By living our Core Values each day, we have the opportunity to make a difference and support our customers by following through on our promise to them of “providing YOU what YOU need, when YOU need it.”
Job Summary — Part of support team that assists Project Managers with tasks that will ensure material is supplied accurately and timely, and customers’ requests and questions are addressed within 24 hours. Works directly with the project managers, our customers, vendors, and staff.
The Project Support Representative (PSR) is responsible for but not limited to the following:
- Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
- Contact manufacturers and wholesalers for acknowledged ship dates and product availability
- Utilize dashboards to update project schedule dates, monitor acknowledgements, ship dates, and project statuses, and provide updates to customers
- Prepare quotes and project folders for change orders
- Assist in sourcing materials
- Assist in entering key meeting info, project phasing, and running phased packing slips
- Follow-up with customers to ensure official change order documents are issued per approved quotes timely
- Obtain and send wood door prefinish samples to jobsite
- Prepare warranty / closeout paperwork
- Review and update vendor quotes before sourcing materials
- Support the project manager as needed / required
- Must have strong communication, time management, organization skills, ability to deescalate issues with vendors, customers, staff
- Must be able to jump from one task to another quickly and prioritize multiple tasks with similar deadlines in a rigorous, fast-paced environment
- Must be able to think outside the box / have creative problem solving
- Be proficient in or able to quickly learn: Outlook, Word, Excel, Bluebeam, Comsense
- Strong verbal and written communication skills
- Ability to multi-task as several projects will be running simultaneously
- A background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is preferred but not required
- Experience with MS Word, Excel, Powerpoint, Bluebeam, and Comsense is highly desirable but not required
