What are the responsibilities and job description for the Inside Sales Representative position at APX Enclosures, Inc.?
JOB DESCRIPTION
Job Title: Inside Sales Representative
Status: Full-time, Regular
Classification: Exempt
Location: In Office (Greencastle, PA)
Compensation: Salary
Schedule: Weekdays 8:00 AM - 5:00 PM
Primary Function: The Inside Sales Representative is responsible for supporting the APX sales organization by working with prospects, customers, and outside sales representatives to generate new opportunities, prepare quotes and proposals, follow up on outstanding quotes, process sales orders, provide customer service and communicate effectively with all stakeholders.
Essential Functions:
· Actively works with and supports Outside Sales Representatives, Prospects, and Customers to find opportunities and secure orders (40%)
o Sources new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
o Researches potential leads from any and all available resources.
o Qualifies incoming leads and routes to the appropriate outside sales representative for further development.
o Communicates all forms of information to potential and current customers.
o Understands APX pricing strategy and works with sales manager to provide best customer solution while achieving corporate goals.
o Prepares and provides accurate quotes to potential and current customers.
o Researches accounts, identifies key players, and generates interest.
o Consistently follows up on all outstanding opportunities.
o Adheres to the delegation of authority policy in regard to pricing, obtaining and archiving the necessary approval when required.
· Proactively provides excellent customer service and support. (40%)
o Answers incoming sales calls expediently and in a professional manner.
o Quickly responds to all prospect and customer requests and provides regular updates throughout the entire process.
o Assists in the resolution of customer issues and concerns.
o Facilitates communication between sales, engineering, operations, logistics, and accounting.
o Coordinates prospect and customer meetings and conference calls and assembles the appropriate team for those meetings and calls.
o Builds strong relationships with all inside sales representatives and works as part of a team for the overall success of the company.
o Develops and cultivates a solid working relationship with outside sales, operations, quality control, and accounting in order to meet corporate goals and provide the best experience for our customers.
· Consistently reviews performance to budget, monitors and documents customer communication and feedback, reports on all activity within assigned areas of responsibility and sales training (20%)
o Understands the sales pipeline and provides timely feedback as to the status of accounts or projects.
o Provides sales manager with weekly work plans and activity reports.
o Consistently updates and maintains all customer records for the assigned territory in the APX customer database.
o Possesses a passion for continuous self-improvement and willingness to participate and contribute to ongoing training, to include sales specific training.
· Other Functions:
o May perform other duties as assigned.
Qualifications:
- High school diploma required. Post-secondary education preferred.
- Strong interpersonal, verbal and written communication skills.
- Excellent customer service orientation.
- Ability to build professional relationships with customers, coworkers, leaders and external networks.
- Must be able to work in a fast-paced environment and handle multiple tasks simultaneously.
- Must possess strong attention to detail and good organizational skills.
- Ability to work independently, foresee tasks and plan accordingly, yet work as part of a team.
- Flexibility and the ability to operate under stressful, time-sensitive deadlines.
- Proficiency in using Microsoft Office (Word, Outlook, Excel, PowerPoint); and Adobe Acrobat software.
- Ability to learn business related systems, including sales CRM and ERP system.
- Valid driver’s license with good driving record for insurability.
- Willingness to travel as needed
NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $45,000 - $55,000