IT Support Specialist

Job Summary
The IT Support Specialist supports all user desktop hardware and applications. This position performs a wide spectrum of IT tasks and requires both general and specific knowledge in many areas. The IT Support Specialist is a direct interface with internal computer users.

User Support:

• Provide support and training to all users on all company-wide network systems
• Track user support requests and system failures through help desk system; assign tickets to other IT personnel, as needed
• Configure and install PC hardware and software, to include upgrades and special configuration scenarios
• Configure and support all company-approved mobile devices and applications
• Provide new employees with an orientation of the computer systems and procedures
• Handle inventories, files, and other IT-related data processing tasks
• Add new users in Microsoft AD as specified by account requests and perform other administrative functions within AD
• Provide on-call support as necessary

Network Support:

• Troubleshoot and fine-tune: print queues, print servers, connectivity issues, client configuration(s) as required, and monitor systems
• Assist in recommendation, install and configure LAN equipment, PCs, peripherals and software
• Assist in obtaining specifications and selecting computer software and equipment based on various factors including user needs and productivity
• Maintain documentation for all hardware and software
• Maintain and troubleshoot company cellular and VoIP phone systems
• Provide Conference Room Services; video conferencing support, AV setups, etc.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Boulder, CO 80301 (Required)

Ability to Relocate:

• Boulder, CO 80301: Relocate before starting work (Required)

Work Location: In person

Salary : $25