Front Desk Manager

We are looking for a year-round Front Desk Manager in Beavercreek! This is a great company, with a supportive and fun culture!

They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer:

• Daily and monthly bonuses!
• $1000 bonus for every 1000 hours worked!
• Top-notch job training
• An awesome work environment
• Flexible hours
• Year-round positions
• Competitive pay ($15-16/hour)
• Lots of FUN and lots of teamwork!
• A rewarding job experience

ATD Office Manager:

· 30-40 hours per week in school

o Subject to change based on school's need

· 1 hour per week participating in school manager's meeting

· 4-6 hours per week for administrative tasks

o Completing DSJ

o Completing weekly reports

o Scheduling private lessons

· 4-6 hours per week training and conducting front desk assessments. Time based on demand

o Quality of calls

o Sales training

o Customer Concerns

· All other hours are found fully dressed out on deck, working front desk, or as manager on duty

· Uphold Aqua-Tots Swim Schools Core Values

· Responsible for hiring, training, assessing, coaching and performance of office staff

· Responsible for developing goals to achieve revenue budgets each month

· Responsible for organization within the school following GMs direction

· Ensures cleanliness from floor to ceiling

· Ensure accurate timesheets and hours that reflect the true schedule for office staff

· Verify time clock with scheduled shifts in WIW prior to payroll

· Oversee substitutes and resolve scheduling conflicts

· If no office staff is available for shift, it is the OM's responsibility to cover

· Anticipate staffing needs

· Ensure quality of Aqua-Tots standard

· Evaluate weekly sales and create daily targets (conversions, revenue, saving withdrawals)

o Verify targets are achieved

· Develop, mentor, and identify future leaders in the next generation of excellent front desk representatives for Aqua-Tots

· Schedule monthly in-services and choose the in-service topic for the month

· Follow and implement Aqua-Tots Swim Schools customer service guidelines to ensure an exceptional customer experience for every customer

· Ensure quality and customer service standard

· Communicate effectively with potential and existing customers

· Build relationships with families, know their names and their children's names

· Address customer concerns, providing a win/win outcome

· Respond to parents within 24 hours of any reported instructor performance concern

· Use the customer-focused principle in each customer interaction

· Report unresolved complaints to General Manager

As a leader in swim instruction for over 25 years, Aqua-Tots is the largest swim school in the nation. We teach children ages 4 months to adults. If you think you would be an amazing addition to the team, please fill out our online application! We cannot wait to meet you soon!!

Salary : $15 - $16