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Front Desk Manager

Aqua-Tots Development
Dayton, OH Full Time
POSTED ON 2/5/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

We are looking for a year-round Front Desk Manager in Beavercreek! This is a great company, with a supportive and fun culture!

They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer :

  • Daily and monthly bonuses!
  • 1000 bonus for every 1000 hours worked!
  • Top-notch job training
  • An awesome work environment
  • Flexible hours
  • Year-round positions
  • Competitive pay ($15-16 / hour)
  • Lots of FUN and lots of teamwork!
  • A rewarding job experience

ATD Office Manager :

  • 30-40 hours per week in school

    • o Subject to change based on school's need

  • 1 hour per week participating in school manager's meeting
  • 4-6 hours per week for administrative tasks

    • o Completing DSJ

    o Completing weekly reports

    o Scheduling private lessons

  • 4-6 hours per week training and conducting front desk assessments. Time based on demand

    • o Quality of calls

    o Sales training

    o Customer Concerns

  • All other hours are found fully dressed out on deck, working front desk, or as manager on duty
  • Uphold Aqua-Tots Swim Schools Core Values
  • Responsible for hiring, training, assessing, coaching and performance of office staff
  • Responsible for developing goals to achieve revenue budgets each month
  • Responsible for organization within the school following GMs direction
  • Ensures cleanliness from floor to ceiling
  • Ensure accurate timesheets and hours that reflect the true schedule for office staff
  • Verify time clock with scheduled shifts in WIW prior to payroll
  • Oversee substitutes and resolve scheduling conflicts
  • If no office staff is available for shift, it is the OM's responsibility to cover
  • Anticipate staffing needs
  • Ensure quality of Aqua-Tots standard
  • Evaluate weekly sales and create daily targets (conversions, revenue, saving withdrawals)

    • o Verify targets are achieved

  • Develop, mentor, and identify future leaders in the next generation of excellent front desk representatives for Aqua-Tots
  • Schedule monthly in-services and choose the in-service topic for the month
  • Follow and implement Aqua-Tots Swim Schools customer service guidelines to ensure an exceptional customer experience for every customer
  • Ensure quality and customer service standard
  • Communicate effectively with potential and existing customers
  • Build relationships with families, know their names and their children's names
  • Address customer concerns, providing a win / win outcome
  • Respond to parents within 24 hours of any reported instructor performance concern
  • Use the customer-focused principle in each customer interaction
  • Report unresolved complaints to General Manager

    • As a leader in swim instruction for over 25 years, Aqua-Tots is the largest swim school in the nation. We teach children ages 4 months to adults. If you think you would be an amazing addition to the team, please fill out our online application! We cannot wait to meet you soon!!

    Salary : $15 - $16

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