What are the responsibilities and job description for the Front Desk Manager | Dayton Fairfield Inn Water Street position at Shaner Operating Corporation?
About The Team
Shaner Hotels has an amazing opportunity to join our team at our Fairfield Inn & Suites in the Water Street District of Dayton, Ohio. The Fairfield Inn Dayton features 98 modern guest rooms. We offer our guest a lobby bar, 24/7 market, fitness center, business center and flexible workspaces, free high-speed Internet, and complimentary breakfast.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Job Description:
Front Office Manager - Where Making Memories Begins
Location: Dayton, Ohio
Are you the kind of person who lights up a room? Do you get genuine joy from turning someone's ordinary day into something special? We're looking for a Front Office Manager who believes that a warm smile and exceptional service can transform a simple hotel stay into an unforgettable experience.
Why This Role Matters:
You'll be the conductor of first impressions, leading a team that turns arrivals into welcomes and check-outs into "see you next times." This isn't just about managing a desk – it's about creating moments that matter for every guest who walks through our doors.
What Your Day Looks Like:
- Inspire and mentor your front desk team to bring their best selves to work every day
- Turn potential problems into opportunities to wow our guests
- Orchestrate the kind of seamless check-in experiences that make people feel instantly at home
- Create those "above and beyond" moments that guests rave about in reviews
- Build the kind of team spirit that makes people love coming to work
- Transform routine interactions into memorable connections
What Makes You Perfect for This Role:
- You're the person who naturally makes others feel welcome and valued
- You have 3 years of front desk experience, including 2 years leading teams in a hotel setting
- You're known for solving problems with a smile and turning challenges into wins
- You love teaching others how to provide exceptional service
- You're comfortable with hotel management systems, but you know technology is just a tool – people are what matter
- Your energy is contagious, and you know how to keep your team motivated and positive
What We're Offering:
- A competitive salary that rewards your expertise
- Health, dental, and vision coverage to keep you at your best
- Paid time off to recharge and create your own memories
- 401(k) with company match to secure your future
- Hotel discounts so you can experience the joy of travel too
- A workplace where your passion for hospitality can thrive
- Real opportunities to grow your career
Why Join Us?
Because every day, you'll go home knowing you've made a difference. Whether it's helping a family start their vacation right, making a business traveler feel at home, or mentoring a team member to reach their potential, you'll be creating ripples of happiness that spread far beyond our lobby.
Ready to Lead With Heart?
If you believe in the power of genuine hospitality and want to join a team that celebrates making people's days better, we want to hear from you. Send us your resume and tell us about a time you turned an ordinary moment into something extraordinary.
Equal Opportunity Employer M/F/D/V - Because great hospitality comes from all kinds of people
