What are the responsibilities and job description for the Customer Experience Associate position at Aqua-Tots Swim Schools?
We are excited to announce that Aqua-Tots Swim Schools is now hiring Front Desk Staff for our indoor facility located at 30219 Detroit Rd, Westlake, OH 44145. If you are friendly, outgoing, and enjoy working with children aged 4 months to 12 years, we want to hear from you! With flexible hours, an amazing work environment, Aqua-Tots is the perfect place to grow your career.
You will also get to work in a fun and energetic atmosphere. Our team is supportive and friendly, creating a positive and welcoming work environment. In addition to the excitement of being a part of our team, this position is also Onsite, allowing you to work directly with our students at our state-of-the-art facility.
Looking to fill position ASAP. Hiring process can take less than 1 week!!
Looking to fill shifts for:
Saturday AM
Tuesday and Thursday AM
Monday PM, Tuesday PM and Thursday PM
Key Responsibilities:
- Assist new clients with registration and membership sales.
- Answer phone calls, respond to inquiries, and manage messages in a professional and friendly manner.
- Handle and resolve client concerns with professionalism and care.
- Greet parents and students warmly, checking students in using our attendance tracking system.
- Maintain a clean and organized front desk area, restrooms, changing areas, and observation spaces.
- Create a welcoming environment by greeting everyone with a smile and ensuring they feel at home.
We seek individuals who:
- Are self-motivated and thrive in achieving daily, weekly, and monthly sales goals.
- Can provide exceptional communication and listening skills.
- Friendly, able to multitask, work with a team, work in a VERY fast paced environment
- Have the ability to generate sales that exceed personal sales goals.
- Can provide compelling presentations of our services that will overcome objections and close additional sales.
- Embody the company's core values in their work approach
- Demonstrate effective phone etiquette
Qualifications:
- Strong customer service skills and a passion for working with children and families.
- Intermediate computer proficiency, including familiarity with Word, Excel, and other software systems.
- Ability to pass a background check.
Benefits:
- Flexible scheduling to fit your lifestyle.
- A supportive and fun work environment.
- Comprehensive training to help you succeed in your role.
- Opportunities for career growth within the Aqua-Tots family.
If you’re ready to make a splash with us, please send your resume to apply. We’re excited to meet you and welcome you to our team!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Shift:
- 4 hour shift
Work Location: In person
Salary : $13 - $14
