IT Support and Helpdesk Specialist

IT Support and Helpdesk Specialist

AquaPhoenix Scientific, headquartered in Hanover, PA has an immediate opening for an IT Support and Help Desk Specialist. We are looking for a motivated and tech-savvy individual to join our Information Technology team. Primary responsibilities are centered on repair, upkeep, network connectivity related to high-speed printers and labelers used in a manufacturing environment and resolution of internal Help-Desk tickets.

AquaPhoenix is a forward-thinking and innovative company dedicated to delivering exceptional service and support to our customers and team of employees. Above all, the IT Support and Help Desk Specialist must have excellent communication and interpersonal skills coupled with the ability to analyze, detect, and resolve issues independently for end-users. This position reports directly to the IT Manager and is considered full-time, exempt, includes eligibility that includes health and wellness coverage, bonus opportunities, PTO, paid holidays, paid short term and long-term coverage, 401(k) retirement match with no vesting, and more.

Although not all inclusive, additional responsibilities, expectations, and skills include:

• Provide technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
• Respond to and resolve support requests in a timely and professional manner.
• Install, configure, and maintain IT systems, including desktops, laptops, printers, and network devices.
• Assist in managing and maintaining software applications and IT infrastructure.
• Diagnose and resolve technical issues related to operating systems, networking, and applications.
• Train and guide end users on the use of hardware and software systems.
• Monitor and track IT helpdesk tickets, ensuring all issues are documented and resolved.
• Assist with setting up new workstations, software, and systems for employees.
• Collaborate with IT team members to implement system upgrades and new technologies.
• Provide proactive maintenance and ensure optimal performance of all IT equipment.
• Assist in network security and compliance tasks including system backups and antivirus management.
• Safeguarding company data and network security and implementing upgrades when necessary.
• On occasion, you must be available during non-standard working hours in response to network emergencies and system updates.

AquaPhoenix Scientific considers applicants with diverse backgrounds, education, and work experience; however, applicants for the IT Support and Helpdesk Specialist position will frequently have a combined education and/or work experience that is a minimum of a high school diploma or equivalent and 3-5 years’ work experience with direct experience in IT support, helpdesk or technical support roles. Advanced training or a four-year degree in Technology, Computer Science, or a related field is preferred but not required. All applicants must understand that this is a “hands on” position that requires a strong communication, mechanical, and technical aptitude and is not eligible for remote work considerations.

Qualifications and other helpful skills include:

• Proven experience (3-5 years) in IT support, helpdesk, or technical support roles.
• Strong working knowledge of Microsoft Windows, Mac OS, and other operating systems.
• Experience with networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with Active Directory, Office 365, and IT ticketing systems.
• Excellent communication skills, both written and verbal.
• A self-starter that effectively manages multiple priorities and projects simultaneously, sometimes with shifting priorities.
• Demonstrate an open-door approach that fosters positive working relationships with people.
• Staying current on technology trends.
• Ability to travel infrequently to off-site facilities and training.

About Us:

AquaPhoenix is driven by a company culture that inspires a flexible, fun, ‘can-do’ approach to business. We are an industry leader in water testing kits and reagent manufacturing, as well as a distributor of thousands of testing products and supplies for a multitude of industries including industrial water treatment, cleaning & sanitation, oil & gas, environmental, water conditioning, and education.

If you are looking for a great work environment, competitive pay, bonus opportunities, career growth, and exceptional benefits that includes health, dental, vision, 401(k), STD/LTD, and generous paid time off consider a career with AquaPhoenix Scientific. We are an Equal Opportunity Employer that embraces diverse skills, perspectives and ideas that help our business grow. For more information or to apply, please visit www.aquaphoenixsci.com.