Live Chat Representative (Remote)

Company Overview:

Aquatic Development Group (ADG) specializes in designing, building, and supplying innovative water parks, aquatic attractions, and recreational water features. Their services range from wave generation technology to full-scale waterpark construction, working with high-profile clients like Disney, Six Flags, and Great Wolf Lodge

Position Overview:
The Live Chat Representative will serve as the first point of contact for customers engaging with ADG through the company's website chat system. The ideal candidate will provide exceptional customer service, respond to inquiries, and ensure smooth communication between clients and internal teams.

Key Responsibilities:

• Handle live chat interactions, responding to customer inquiries in a timely and professional manner.
• Provide accurate information about ADG's products, services, and ongoing projects.
• Assist with customer issues, troubleshooting basic queries or redirecting to the appropriate department.
• Document customer interactions and feedback to help improve service and support processes.
• Collaborate with sales and project management teams to ensure seamless customer service.
• Maintain a deep understanding of ADG's offerings and project timelines to assist clients efficiently.

Qualifications:

• High school diploma or equivalent.
• Strong written communication skills and attention to detail.
• Previous experience in customer service or as a live chat representative is a plus.
• Ability to multi-task and manage multiple chat conversations at once.
• Familiarity with CRM software and live chat platforms is preferred.
• A proactive approach to customer service and problem-solving.

This role offers an exciting opportunity to interact with clients of a leading company in the aquatic industry, helping to support projects that shape the future of waterpark entertainment