Senior Email Marketing Operations Manager

Job Title: Senior Email Operations Manager

Client Location: Fort Mill, SC; San Diego, CA; Hybrid

Starting: 12/09/2024

Salary/Pay Rate: $38-42/HR

Firm, non-negotiable: No

Hours: Full-time

Duration: 6 months, with potential to extend or conversion

Job Description:

About the Role: We're seeking a highly organized Senior Consultant to manage our email operations and serve as a key liaison between stakeholders and our email marketing team. This role combines project management expertise with email marketing operations, requiring someone who can maintain calm under pressure while managing multiple priorities.

Primary Responsibilities:

• Manage end-to-end email operations process and maintain service level agreements (SLAs)
• Lead intake process for new email requests and manage resource allocation
• Coordinate with business partners across all levels of the organization
• Manage project prioritization and calendar scheduling
• Monitor and maintain email marketing production schedules
• Evaluate and manage rush requests, applying appropriate escalation protocols
• Maintain and enforce email marketing standards and boundaries
• Partner with marketing ops team on process improvements
• Handle 25-50% email execution workload while managing operational duties
• Provide strategic guidance on email operations processes
• Interface between business stakeholders and email marketing team
• Manage resource allocation and team capacity planning

Required Qualifications:

• Strong operations background
• Demonstrated project management experience
• Experience managing multiple stakeholders
• Excellent communication and negotiation skills
• Ability to maintain composure under pressure
• Strong decision-making and problem-solving abilities
• Experience in email marketing operations

Preferred Qualifications:

• Smart Sheet experience
• Experience with email marketing platforms
• Background in digital marketing operations
• Experience in financial services industry

Key Competencies:

• Exceptional organizational skills
• Strong process orientation
• Ability to remain calm and objective under pressure
• Executive presence
• Critical thinking and problem-solving skills
• Stakeholder management
• Clear communication style
• Ability to push back professionally when needed

What We Offer:

• Initial 6-month contract with strong potential for conversion to full-time
• Opportunity to work with an established email marketing team
• Chance to shape and improve operational processes
• Collaborative work environment
• Competitive compensation package
• Professional development opportunities
• Exposure to multiple business units and stakeholders

Ideal Candidate Profile: We're looking for someone who:

• Thrives in an operational role
• Has a "Teflon" personality - able to handle pressure without getting stressed
• Can effectively manage and negotiate deadlines
• Knows when to escalate issues and when to handle independently
• Has strong business judgment
• Can build and maintain stakeholder relationships
• Is highly organized and process-driven
• Can train and mentor team members

The target hiring compensation range for this role is $38 to $42/HR. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive

Client Description:

A leading independent broker-dealer empowering financial advisors across America to deliver comprehensive wealth management solutions. With over $1 trillion in served assets, this Fortune 500 company provides cutting-edge technology, robust operational support, and innovative resources to help financial professionals serve their clients' best interests while growing their practices.