What are the responsibilities and job description for the Claims Analyst position at Aquent?
Overview
Placement Type : Temporary
Salary : 25 / hour
Start Date : 03.17.2025
This Claims and Prociessing Analyst will support escalation calls that have not been resolved through first internal team, minimal contact with dealers directly. They will work to resolve any and all claims that come through by providing exceptional customer service.
Responsibitlies include :
- Perform daily updates to the Labor Information System (GMLID)
- Work with the Dealer Business Center (DBC) to resolve warranty claim rejects
- Self-Starter who still can work well with a team
Ability to work off hours to support Global Business Partners as required
Continuous improvement experience desired
Identify process improvement and waste reduction areas
Global Focus
Help manage the implementation of all change requests and enhancements to the Global Warranty Management System (GWM)
Managed the sustainability of GWM system
Raise / track / escalate IT tickets to correct identified issues, or implement enhancements
Performs other related duties and assignments as required
Self Starter
Perform daily updates to the Labor Information System (GMLID)
Work with the Dealer Business Center (DBC) to resolve warranty claim rejects
Maintain Tables / Data in SAP
Work with SAP to resolve dealer claim rejections
Create and Analyze Reject Report to Identify areas that need GMLID update
Work with the Labor Time Activity Group to resolve labor time guide (LTG) issues
Raise / track / escalate IT tickets to correct identified issues, or implement enhancements
Performs other related duties and assignments as required
Global Focus
Candidates should have :
Automotive Knowledge
Vehicle Dealership Experience
Knowledge of Field Service Operations, Aftersales
Ability to manage unique, unusual and difficult problems and situations
Excellent Planning and Organizational Skills
Demonstrated commitment to customer focus
Strong analytical ability, communication and interpersonal skills required to build relationships with team members
Demonstrated ability to manage multiple and difficult projects and assignments with high level of autonomy and accountability for results
Strong oral & written communication skills
Strong computer skills
Ability to work off hours to support Global Business Partners as required
This is a hybrid role. All candidates must be willing to commute to Warren, MI.
The target hiring compensation range for this role is $23-25 / hour DOE. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
About Aquent Talent :
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium . More information on our awesome benefits !
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
Salary : $23 - $25
