Sr. Product Manager - Disputes Lead (Financial Services)

Sr. Product Manager - Disputes Lead (Financial Services)

Pay: $73-75 / hourly as W2, full benefits offered

Hybrid: (2 days on site: Dallas / NY / Wilmington)

Length of assignment: Initially 12 months, likely extension

The target hiring compensation range for this role is $73-75 / hourly as a W2 employee.

Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in a 401k plan with company match.

Our Client is a consulting group that supports other Financial organizations. They are partnering with a growing Financial based team that will be supporting upcoming projects.

The role is hybrid, onsite up to 2 days each week in one of the below locations:

• Richardson, TX
• New York City, NY
• Wilmington, DE

Experience:

• Minimum 10 to 15 years of experience of Product experience, ideally with most in the Financial / payments space.
• 10 to 15 years of experience in Product Management, Risk Management or Engineering with credit cards in an agile product development environment.
• Should possess strong domain knowledge of Credit Card Reg Z Disputes processes, and various other credit cards processes.
• In-depth knowledge of the MasterCard Chargeback process, and preferably should know have implementation experience in optimizing various chargeback related workflows
• Strong communication skills to articulate and align requirements across a wide spectrum of stakeholders and developers
• Proficient in Excel, PowerPoint, JIRA, Confluence, SQL
• - Bachelor’s and/or Master’s degree

Job summary:

This SVP - Disputes Product Lead will drive the end-to-end product development lifecycle for new features and capabilities in the Disputes domain by using a data-driven approach. The role will involve working closely with Engineering, Operations, Legal & Compliance teams to develop solutions that improve customer experience and agent experience. This team has a fast-paced result driven culture, and is looking for a Sr. candidate who is proactive and can work with a sense of urgency.

Job summary:

• Define product strategy using a combination of quantitative and qualitative research to inform roadmap and development priorities
• Partner with engineering teams, business stakeholders, and Legal & Compliance to design risk capabilities that drive exceptional customer experience
• Articulate product vision, features, and requirements to different audiences to gain buy-in across the organization
• Write user stories, acceptance criteria, and participate in the full software development lifecycle with engineers and designers
• Identify, document, and improve existing processes to maximize efficiency in constantly evolving environments
• Collaborate with other product managers and designers to ensure cohesiveness of the overall customer experience
• Research and remain current on the latest industry trends and recommend tools, services, and practices for improvement

About Aquent:

Aquent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent has access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.