VP – Disputes Product Lead

Job Title: VP – Disputes Product Lead

Client Location: New York - onsite

Starting: 2/1/2024

Salary/Pay Rate: $56 - 58 / hourly DOE

Firm, non-negotiable: No

Hours: Full-time

Duration: 1 year assignment

Job Description:

The VP – Disputes Product Lead will oversee the end-to-end product development lifecycle for new features and capabilities in the Disputes domain for the Apple Card. This role requires a data-driven approach to improve customer and agent experiences and the ability to thrive in a fast-paced, results-oriented environment.

You will work closely with Engineering, Operations, Legal, and Compliance teams to deliver innovative solutions, ensuring alignment with business objectives. We are looking for proactive individuals with strong problem-solving skills and a sense of urgency.

Key Responsibilities

• Drive the product lifecycle for new Disputes features, from ideation to execution, ensuring alignment with business goals.
• Develop solutions to improve customer and agent experiences in the Disputes domain using data-driven decision-making.
• Collaborate with Engineering, Operations, Legal, and Compliance teams to define and implement product strategies.
• Own the product roadmap, ensuring that deliverables align with business priorities and customer needs.
• Write and communicate detailed user stories, acceptance criteria, and product specifications to guide development teams.
• Identify and implement process improvements to maximize efficiency in a dynamic environment.
• Articulate product vision, features, and requirements to diverse stakeholders to gain organizational buy-in.

Skills and Requirements

• Experience:
• 3 to 8 years in Product Management, Risk Management, or Engineering, preferably in credit cards or payment products.
• Demonstrated experience owning a product roadmap and delivering impactful results.
• Technical Proficiency:
• Advanced skills in Excel, PowerPoint, JIRA, Confluence, and SQL.
• Analytical and Problem-Solving Skills:
• Proven ability to analyze complex data and develop actionable insights.
• Meticulous attention to detail in writing and communicating requirements.
• Communication and Collaboration:
• Strong ability to articulate requirements to stakeholders and align diverse teams.
• Experience working in cross-functional environments with engineers, business teams, and compliance professionals.
• Education:
• Bachelor’s or Master’s degree (U.S. or equivalent).

Preferred Qualifications

• Familiarity with disputes processes in the credit card industry.
• Experience in agile product development environments.
• A track record of improving workflows and driving efficiencies in fast-paced settings.

Key Competencies

• Data-driven mindset with a focus on results.
• Ability to work independently and proactively solve complex problems.
• Strong organizational skills and the ability to manage competing priorities.
• Collaborative and adaptable in dynamic environments.

The target hiring compensation range for this role is $58-68.00 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

Client Description:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.