Technical Operations Project Manager

Overview

Placement Type : Temp to Perm

Salary : 60-65K

Start Date : 02.02.2025

The mission of Merck Educational Engagement is to transform the Merck promotional medical education

experience to more effectively reach our customers with relevant, trusted information that is delivered

consistent with customer preferences. This is accomplished by helping our customers drive

positive health outcomes through dynamic educational engagements relating to the healthcare

environment, disease states, and products.

The Merck Educational Engagement Technical Operations is responsible for several key duties :

Participates and informs the tactical planning and execution of U.S. promotional medical education

programs known as Merck Medical Forums (MMFs). This includes the classification, strategic utilization,

planning, and management of speakers.

Understanding and implementing processes which support the Pharma Code, Voluntary Transparency

and Physician Payment Sunshine Act.

Collaborates with strategic partners / vendors to ensure that manual and automated systems support

current business requirements and processes.

Manages day to day issues around scheduling, utilization monitoring and speaker contracting that are

escalated from outsource business partner. Participates in daily speaker selection. Partner with Field

sales personnel and Marketing to provide scheduling, training, process implementation expertise to

ensure all business objectives are accomplished while addressing all compliance and process concerns.

Identify areas for process improvements, evaluate possible solutions and implement change where

appropriate.

Develop and maintain work instructions and training documents for internal team, field sales personnel,

Marketing and Helpdesk.

Project management and participation in testing and roll-out of system enhancements, fixes and new

functionality to relevant operational systems and other business applications essential to meeting

business requirements.

Embraces accountability for ensuring and adhering to all processes, internal policies, pharmaceutical

industry standards, and U.S. regulations. Working with a compliance mindset.

May include an opportunity for supervisory support of other Operations personnel, developing Excel

reports, subject matter lead on specific processes.

Qualifications : Education :

• Required : BA / BS
• Required Experience and Skills :
• Strong planning, communication, facilitation, conflict resolution, and negotiation skills.
• Ability to collaborate cross-functionally within internal team and outside department.
• Experience solving complex problems; and uses expertise to identify innovative solutions on how to manage daily processes within compliance and according to local laws and regulations.
• Proficient using MS Office Suite (Outlook, Word, PowerPoint, Excel)
• Minimum of (1) year of experience in U.S. Market Sales / Training / Education / Operations and / or Marketing which can include but is not limited to Field Sales, Field Sales Support, Product Management, Promotion Management, Market Research, or Customer Interfacing role, e.g. Sales, Speaker Liaison, Health Science Consultant, Managed Care, Medical Education, Pharmacy Affairs within the Pharmaceutical industry.

Preferred Experience and Skills :

Client Description

Aquent Studios is a global creative studio that delivers scale, speed and efficiency to the world's most recognized brands. We create the work that matters the most to them-work that has a real impact on their business. As an Aquent Studio team member, you'll have the opportunity to engage with the largest and most influential companies in the world, solving design challenges and extending their brands across tactic types and platforms, including digital design, UI / UX, video, motion, content, print design, web development, and more. If you want to do work that matters in a collaborative setting that values ingenuity and personal growth, you have found the right place!