What are the responsibilities and job description for the Technical Support Specialist position at Aquent?
A Technical Support Specialist plays a critical role in resolving technical issues, ensuring smooth operation of systems, and providing excellent user support. They bridge the gap between users and technology to ensure optimal functionality and satisfaction.
Key Responsibilities
- Troubleshoot and Resolve Issues: Diagnose and resolve hardware, software, and network-related issues, providing prompt and effective solutions.
- Maintain Systems and Tools: Ensure that systems, devices, and applications are consistently operational, updated, and secure.
- Assist in Setting Up Devices: Support users by configuring and setting up new hardware or software to meet operational requirements efficiently.
- Perform Data Ingestion: Facilitate the smooth ingestion of data into systems by preparing, integrating, and validating data to ensure its accuracy and usability.
- Collaborate with Teams: Work closely across departments to escalate and resolve complex technical challenges.
Skills and Qualifications
- Technical Expertise: Proficiency in troubleshooting hardware, operating systems, and software applications, with a strong understanding of networking concepts.
- Familiarity with Windows and Office Ecosystem: Proficient in using Windows operating systems, Microsoft Office suite, and related tools.
- Strong Problem-Solving and Communication Skills: Ability to identify technical issues and explain solutions in a clear, user-friendly manner.
Salary : $28 - $33
