What are the responsibilities and job description for the Municipal Account Coordinator position at Arakelian Enterprises Inc?
Summary
The Municipal Account Coordinator will assist the Compliance and Government Affairs teams in providing customer support and ensuring services align with franchise agreements. This role will focus on assisting with account coordination, customer service, and outreach efforts. The position reports to the Director of Program Compliance & Outreach.Job Description
- Assist the Government Affairs team with city service requests, reporting illegal hauling activities, and coordinating assigned tasks.
Support the management of municipal and major accounts, including School Districts, by coordinating account setup, service adjustments, and customer inquiries.
Assist in waste assessments by gathering information on customer needs and recommending appropriate service levels.
Provide customer education on proper waste disposal, recycling programs, and service guidelines.
Coordinate customer outreach efforts related to recycling laws and compliance programs (SB 1383, AB 1826, AB 341, etc.).
Assist with public education and outreach, including distributing materials, attending community events, and presenting recycling information. Some evening and weekend work may be required.
Serve as a point of contact for billing and service-related inquiries, escalating complex issues as needed.
Work closely with Customer Service, Operations, and Finance teams to ensure smooth account handling.
Provide administrative support for reporting, data entry, and compliance tracking.
Perform other duties as assigned by management.
Benefits:
- Competitive wages
- Comprehensive benefit package Medical, Dental, Vision
- 401K
- Life Insurance
- Paid Vacation and Sick Time
- Career plan
- Recognition programs
- Professional development learning
- An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
