Operations Compliance & Billing Manager

Summary

The Operations Compliance and Billing Manager is responsible for optimizing operational efficiencies, ensuring compliance with industry standards, and enhancing the overall customer experience. This role leads the Billing Compliance Specialist team, ensuring accurate billing, contract compliance, and effective management of driver exception processes. The Manager collaborates with multiple management levels, acting as a business partner in service and rate reporting, contract compliance, financial reporting, and general accounting functions. The ideal candidate will have a strong focus on team development, process improvement, and maintain high levels of compliance and accuracy.

Job Description

Essential Job Functions:

• Collaborate with key departments to align compliance standards and expectations.
• Lead, mentor, and develop a high-performing team to achieve operational and compliance goals
• Foster a positive, collaborative work environment that supports employee engagement, development and retention.
• Ensure ongoing training and development of all team members, keeping them up-to-date on industry best practices, compliance regulations, and system improvements
• Establish and monitor performance metrics to ensure high operational efficiency and quality standards.
• Develop and track key performance indicators (KPIs) to measure team success within driver exception processes and other operational activities.
• Gain a thorough understanding of the company’s services, procedures and guidelines to ensure accurate billing and compliance.
• Review and understand all franchise agreements in relation to compliance and billing rates.
• Maintains policies and procedures and develops sustainable ways to achieve goals, enhancing job performance, including improvements or enhancements to software(s)
• Provide regular updates and reports to senior management on key performance indicators, team achievements, challenges, and any operational issues.
• Performs other various duties as directed.
   

Required Qualifications:

• Bachelor’s degree in business administration, communications or related fields.
• 5 years in management experience in billing, operations and service-based organization
• Excellent communication and interpersonal skills, with the ability to work collaboratively across departments
• Expertise in Process Improvement techniques
• Proven leadership and team management experience, with the ability to motivate and develop team members.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and billing systems/software
• Ability to perform physical requirements of the position with or without reasonable accommodations. 

Preferred Qualifications:

• Certified Project Management Professional (PMP)
• Six Sigma/Lean certification or experience
• Work experience in the waste or transportation industry

Salary: $85,000 - $125,000/year

Benefits:

Salary : $85,000 - $125,000