What are the responsibilities and job description for the Hospitality Operations Supervisor position at Aramark?
Job Description
The Hospitality Operations Supervisor oversees the daily operations of the guest services team, ensuring that all tasks are completed efficiently and effectively. This position requires supervisory experience in a related field, as well as excellent communication and interpersonal skills.
Responsibilities include:
- Scheduling and assigning daily work assignments of the guest services team
- Training and guiding guest service staff on job duties and customer service
- Greeting and providing customer service to guests while anticipating their needs
- Responsible for performing service recovery to patients/customers who have received unsatisfactory service
- Book reservations and coordinate registration
- Operate a register and/or software system to complete cash and credit card transactions
- Answers phone calls and delivers messages as needed
- Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
- Reconciles disputed guest charges
- Participates in Quality Assurance Programs and reviews
