What are the responsibilities and job description for the HOSPITALITY SUPERVISOR position at Chukchansi Gold Resort and Casino?
To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!
Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.
Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.
Job Description : SUMMARY :
Delivers exceptional guest experience through their team's efforts, according to policies and procedures. Takes proactive and reactive measures to prevent or resolve guest service failures, and assists in guest service recovery. Supervise, support and coordinate hospitality team members to deliver exceptional service and product quality. This position intended to host a candidate for up to 1 year. At the discretion of the Hospitality Director, this period may be extended.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :
- Ensure that all guests receive a warm welcome and prompt service.
- Train and certify the hospitality team members to deliver excellent service standards.
- Accurately handle credit card, cash routing and other transactions types according to policy and procedures.
- Understand, follow, perform and enforce the service standards, policies and procures of the assigned hospitality area.
- Function well and excel under pressure.
- Deescalate and resolve conflict.
- Support and supervise team members.
- Recognize, coach, counsel, discipline and / or terminate team members with mentor guidance.
- Complies and enforces all safety rules and standards.
- Interacts positively and appropriately with the Public and Team Members.
- Protect company assets.
- Display superb business ethics.
- Learn about local attractions and assist guest effectively.
- Develop strategies to advance guest service and improve revenue and revenue streams.
- Maximizes profitability.
- Report suspicious activity.
- Conduct pre-shift meetings and huddle sessions to convey and certify important information.
- Performs other reasonable task assigned by superior.
SUPERVISORY RESPONSIBILITIES :
Directly supervises the activities of Team Members in assigned Hospitality area.
Carries out supervisory responsibilities in accordance with the department and organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems with support from their mentor.
QUALIFICATION REQUIREMENTS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
EDUCATION and / or EXPERIENCE :
SPECIAL QUALIFICATIONS :
Must possess effective communication and organization skills. Displays Hospitality Attitude. Aptitude and willingness to lead and mentor a team. Professional appearance and demeanor. Flexible and adaptable with schedule and process.
LANGUAGE SKILLS :
Ability to read and understand financial reports, policy and procedures manuals, and technical instructions. Ability to respond professionally to common inquiries or complaints.
MATHEMATICAL SKILLS :
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Successful passes the Hospitality math competence test.
REASONING ABILITY :
Ability to apply commonsense reasoning to a variety of hospitality situations. Displays high quality emotional intelligence, empathy, and interpersonal skills. Displays aptitude and critical thinking to solve problems.
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms; and to sit; climb or balance; and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.
Salary : $43,000 - $58,000
