What are the responsibilities and job description for the Hospitality Supervisor position at ARAMARK?
About the Role:
The Lodging Manager will be responsible for overseeing daily operations of the Front Desk, RV/Campground, and Housekeeping departments. They will lead a team of supervisors, leads, and staff, ensuring exceptional guest service and efficient administrative duties. This includes managing staff, implementing policies, monitoring performance data, and identifying areas for improvement.
About Zephyr Cove Resort:
Located on the South Shore of Lake Tahoe, our resort offers a unique blend of natural beauty and adventure. Guests can enjoy a range of activities, from hiking to relaxation, and take advantage of our comprehensive insurance plan, 401(k) matching, and tuition assistance program.
Key Responsibilities:
- Ensure staff provide excellent customer service and handle inquiries and complaints professionally
- Manage staff, including hiring, training, and performance evaluations
- Provide ongoing customer service coaching and training
- Communicate with other departments and clients to ensure group needs are met
Requirements:
- Previous hospitality management experience in high-profile locations
- Experience working in hospitality environments required
- Strong communication skills, verbal and written
- Excellent guest services and leadership skills
- Conflict resolution skills
- Fluency in English
- Computer literacy required
Benefits:
We offer a comprehensive insurance plan, 401(k) matching, and tuition assistance program, as well as vacation time and company-paid holidays.
The Lodging Manager will be responsible for overseeing daily operations of the Front Desk, RV/Campground, and Housekeeping departments. They will lead a team of supervisors, leads, and staff, ensuring exceptional guest service and efficient administrative duties. This includes managing staff, implementing policies, monitoring performance data, and identifying areas for improvement.
About Zephyr Cove Resort:
Located on the South Shore of Lake Tahoe, our resort offers a unique blend of natural beauty and adventure. Guests can enjoy a range of activities, from hiking to relaxation, and take advantage of our comprehensive insurance plan, 401(k) matching, and tuition assistance program.
Key Responsibilities:
- Ensure staff provide excellent customer service and handle inquiries and complaints professionally
- Manage staff, including hiring, training, and performance evaluations
- Provide ongoing customer service coaching and training
- Communicate with other departments and clients to ensure group needs are met
Requirements:
- Previous hospitality management experience in high-profile locations
- Experience working in hospitality environments required
- Strong communication skills, verbal and written
- Excellent guest services and leadership skills
- Conflict resolution skills
- Fluency in English
- Computer literacy required
Benefits:
We offer a comprehensive insurance plan, 401(k) matching, and tuition assistance program, as well as vacation time and company-paid holidays.
