What are the responsibilities and job description for the Management Operations Coordinator position at ARAMARK?
Job Overview
The Hourly Service Supervisor is accountable for optimizing operational efficiency and driving sales growth at our Chick-Fil-A locations. This role ensures exceptional customer service, maintains high standards of safety, sanitation, quality, and consistency while leading the team to achieve business objectives.
Key Responsibilities
- Manage daily staffing levels to maintain labor costs, focusing on workforce optimization and efficiency enhancements.
- Oversee production costs, supply chain management, and inventory control by adhering to established standards and procedures.
- Conduct regular audits to assess service and quality standards, implementing corrective actions as needed.
- Develop and execute strategies to meet customer satisfaction goals, enhancing the overall guest experience.
- Lead teamwork and service initiatives, fostering a positive and productive work environment.
- Address employee issues in a professional manner, ensuring adherence to company policies and procedures.
- Collaborate with training programs to develop skills that drive revenue growth, improve morale, and enhance repeat business.
- Assist with annual employee reviews and performance issue resolution, promoting fairness and equity.
- Ensure accurate time and attendance tracking, maintaining compliance with company policies.
- Maintain consistent staffing levels aligned with established guidelines, adjusting as necessary to meet business needs.
- Train employees according to company standards for safety, health, and sanitation procedures, emphasizing the importance of these practices.
Qualifications
- 3-5 years of relevant experience in a similar role or industry.
- Preferred: Chick-Fil-A Certification; however, this is not mandatory.
The Hourly Service Supervisor is accountable for optimizing operational efficiency and driving sales growth at our Chick-Fil-A locations. This role ensures exceptional customer service, maintains high standards of safety, sanitation, quality, and consistency while leading the team to achieve business objectives.
Key Responsibilities
- Manage daily staffing levels to maintain labor costs, focusing on workforce optimization and efficiency enhancements.
- Oversee production costs, supply chain management, and inventory control by adhering to established standards and procedures.
- Conduct regular audits to assess service and quality standards, implementing corrective actions as needed.
- Develop and execute strategies to meet customer satisfaction goals, enhancing the overall guest experience.
- Lead teamwork and service initiatives, fostering a positive and productive work environment.
- Address employee issues in a professional manner, ensuring adherence to company policies and procedures.
- Collaborate with training programs to develop skills that drive revenue growth, improve morale, and enhance repeat business.
- Assist with annual employee reviews and performance issue resolution, promoting fairness and equity.
- Ensure accurate time and attendance tracking, maintaining compliance with company policies.
- Maintain consistent staffing levels aligned with established guidelines, adjusting as necessary to meet business needs.
- Train employees according to company standards for safety, health, and sanitation procedures, emphasizing the importance of these practices.
Qualifications
- 3-5 years of relevant experience in a similar role or industry.
- Preferred: Chick-Fil-A Certification; however, this is not mandatory.
