Operations Coordinator

Job Title: Operations Coordinator (Real Estate & Hospitality)

Location: Charlotte Office – Onsite Required

Reports to: COO

Type: Full-Time

About Servio Capital

Servio Capital is a vertically integrated real estate investment and hospitality company with a growing portfolio of RV parks, vacation rentals, multifamily properties, and developments across the Southeast. We value results, accountability, and the entrepreneurial spirit that drives both profitability and long-term asset growth.

About the Role

We are hiring a Director of Operations to drive performance and profitability across our real estate and hospitality portfolio. This is a results-driven leadership role responsible for increasing revenue, improving operational efficiency, and driving margin expansion across multifamily assets, short-term rentals, and RV parks.

This person will work closely with the COO and serve as a key bridge between property teams, executive leadership, and cross-functional partners—ensuring that each asset meets or exceeds financial and operational goals.

Key Responsibilities:

Operational & Financial Performance

• Own property-level performance metrics—including revenue growth, cost control, NOI improvement, and guest satisfaction

• Monitor and optimize occupancy, ADR (where applicable), rent collections, and expense ratios across all operating assets

• Review monthly P&Ls and financial reports to identify trends, flag issues, and implement profit-driving strategies

• Design and enforce systems that create visibility, reduce waste, and hold teams accountable to results

Property Management Oversight

• Lead on-site managers and third-party partners to deliver consistent, high-quality operations across diverse asset types

• Ensure that multifamily communities, RV parks, and vacation rentals are run efficiently, cleanly, and with a high standard of customer care

• Execute playbooks and SOPs to streamline operations and enable scalable growth

• Partner with marketing and revenue management teams to ensure competitive positioning and effective sales strategies

Cross-Functional Construction Collaboration

• Work alongside our Director of Construction to ensure that property-level construction and renovation projects align with operational goals

• Provide feedback on timelines, unit readiness, and financial targets to keep projects tied to asset performance

• Coordinate site operations during construction to minimize disruption and maintain revenue continuity

HOA & Community Oversight

• Serve as the primary contact for HOA operations across Servio-owned communities

• Lead HOA meetings, enforce community standards, and manage budgets with a focus on long-term asset protection and homeowner satisfaction

• Maintain alignment between community management and company ownership objectives

Leadership & Execution

• Run weekly operations meetings with clear KPIs and property-level accountability

• Develop and manage support staff, vendors, and service providers

• Drive continuous improvement initiatives with a focus on speed, clarity, and results

• Collaborate with executive leadership to transition new acquisitions, optimize underperforming assets, and scale operational playbooks across markets

Qualifications

• 5 years of experience in real estate operations, property management, or asset-level leadership roles

• Strong financial acumen with a track record of improving NOI and operational KPIs

• Experience in RV parks, vacation rentals, or boutique hospitality preferred

• Experience managing or supporting HOAs or community associations strongly preferred

• Systems-oriented, highly organized, and driven by measurable results

• Proficiency with platforms like AppFolio, Monday.com, Google Suite, and CRM tools

• This role requires an onsite presence in the Charlotte area—relocation support may be available for the right candidate

Ideal Candidate Profile

• You’re focused on results—driven to increase revenue, cut waste, and maximize returns

• You thrive in a high-accountability, fast-paced environment

• You balance strategic oversight with a willingness to get in the weeds when needed

• You bring a calm, solutions-oriented mindset even in high-stakes situations

• You’re energized by helping people perform better through clarity, systems, and leadership

Compensation & Benefits

Salary Range: $90,000 – $120,000 annually, based on experience

Performance Bonus: Annual performance-based bonus tied to property-level and company-wide KPIs

Profit Sharing: Eligible for discretionary annual profit share based on overall company performance

Additional Benefits:

• Health, dental, and vision insurance (company-sponsored)

• Paid time off and paid holidays

• 401(k) with employer match

• Professional development support

• Laptop and mobile phone stipend

• Company vehicle or vehicle allowance (if role requires regional travel)

• Long-term growth opportunity with an entrepreneurial company where results are

rewarded

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $90,000 - $120,000