What are the responsibilities and job description for the Front Desk Representative position at Aran Eye Associates?
Description
Essential Functions
Check-In
Greet patients and other visitors arriving for appointments
Check patients in: (enter demographics, insurances, and authorizations)
Responsible for the timely verification of medical insurance benefits
Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit
Coordinate with patients regarding their insurance benefits and medical provider program
Collect all co-payments/balances upfront
Call PCPs to obtain referrals and/or authorizations if required by new insurance
Obtain new providers information to add to NextGen
Obtain, verify, and enter patient information into EMR. Ensures the accuracy of all entries
Scan paperwork to EMR
Complete end-of-day closing duties
Assist in cross-training new personnel on front desk duties
Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate
Check-Out
Check out every patient
Make follow-up appointments and follow appointment scheduling protocol and forcing power protocol
Post charges and keep the posting of capitations up to date
Fax back the notes to the PCP or referral physician
Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected
Scan all supporting documentation into the patient’s chart
Requirements
Job Specifications
Typically has the following skills or abilities:
1-2 years of Customer Service experience
Ability to handle multiple tasks simultaneously in a fast-paced environment
Ability to handle and diffuse patient complaints and disagreements
Exceptional communication and interpersonal skills
Experience navigating Electronic Medical Records and Outlook
Preferred Skills
English and Spanish bilingual
#LI-ONSITE
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.
Salary : $13 - $16
