What are the responsibilities and job description for the Logistics/Customer Service position at ARB USA?
Company Overview
ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.
Job Description
We are looking to add a motivated individual to our team in the role of Logistics Customer Service. This vital position requires an organized, action-oriented, flexible problem-solver, who can assist in expediting customer orders and monitoring inventory levels. This is a full time (M-F), in person position, based at our Auburn, WA. office.
Responsibilities include, but are not limited to the following:
Order Processing & Management
- Receive, review, enter, and process customer orders accurately
- Verify order details, including pricing, product availability, and shipping requirements
- Track open sales orders, answer customer questions regarding order status and delivery
- Coordinate with internal teams to ensure timely order fulfillment
- Process product returns per ARB policy
Inventory & Warehouse Coordination
- Work closely with warehouse staff to track stock levels and product availability
- Monitor order status and provide tracking updates to customers
- Address shipping issues such as delays, damages, or lost shipments
Customer Service
- Assist with issue resolution, and overall customer service and support related to orders
- Resolve tickets representing consumer-generated technical order related requests or problems
- Refer customers to published materials, secondary sources, and more senior staff when needed
- Answer frequent phone calls in a polite and professional manner
Other
- Participating in product training and new product launches
- Assisting the marketing team with the development of resources for the online knowledge base (Zendesk)
- Identify critical distribution issues and online technical issues and report them to the correct personnel
- Other related tasks as assigned
Experience/Skills
- 2 years of inventory management, supply chain, order fulfillment or related experience required
- Knowledge of MS Office Suite and JDE software strongly preferred
- Excellent problem-solving and troubleshooting skills
- Courteous and helpful phone presence
- Strong customer-service skills
- Collaborative mindset
- Detail oriented
- Ability to work and thrive both independently and in a team environment
Compensation/Benefits
- Competitive pay
- Medical/Dental/Vision/Life insurance
- 10 paid holidays
- Paid vacation/Sick leave
- 401K with 3% company contribution
- Employee Discount
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (Preferred)
Ability to Commute:
- Auburn, WA 98001 (Required)
Work Location: In person
Salary : $25 - $28
