Customer Service Logistics

Company Overview

ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.

Job Description

We are looking to add a motivated individual to our team in the role of Logistics Customer Service. This vital position requires an organized, action-oriented, flexible problem-solver, who can assist in expediting customer orders and monitoring inventory levels. This is a full time (M-F), in person position, based at our Auburn, WA. office.

Responsibilities include, but are not limited to the following:

Order Processing & Management

• Receive, review, enter, and process customer orders accurately
• Verify order details, including pricing, product availability, and shipping requirements
• Track open sales orders, answer customer questions regarding order status and delivery
• Coordinate with internal teams to ensure timely order fulfillment
• Process product returns per ARB policy

Inventory & Warehouse Coordination

• Work closely with warehouse staff to track stock levels and product availability
• Monitor order status and provide tracking updates to customers
• Address shipping issues such as delays, damages, or lost shipments

Customer Service

• Assist with issue resolution, and overall customer service and support related to orders
• Resolve tickets representing consumer-generated technical order related requests or problems
• Refer customers to published materials, secondary sources, and more senior staff when needed
• Answer frequent phone calls in a polite and professional manner

Other

• Participating in product training and new product launches
• Assisting the marketing team with the development of resources for the online knowledge base (Zendesk)
• Identify critical distribution issues and online technical issues and report them to the correct personnel
• Other related tasks as assigned

Experience/Skills

• 2 years of inventory management, supply chain, order fulfillment or related experience required
• Knowledge of MS Office Suite and JDE software strongly preferred
• Excellent problem-solving and troubleshooting skills
• Courteous and helpful phone presence
• Strong customer-service skills
• Collaborative mindset
• Detail oriented
• Ability to work and thrive both independently and in a team environment

Compensation/Benefits

• Competitive pay
• Medical/Dental/Vision/Life insurance
• 10 paid holidays
• Paid vacation/Sick leave
• 401K with 3% company contribution
• Employee Discount

Job Type: Full-time

Pay: $25.00 - $28.00 per hour