What are the responsibilities and job description for the Claims Service Specialist position at Arbella Insurance Group?
Why Arbella?
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work / life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include :
- Company nurse, nutritional counseling, and mental health resources
- Tuition assistance programs
- Opportunities to get involved : Arbella Activities Committee, Diversity and
Inclusion Council, and more
led community efforts, and the Arbella Insurance Foundation
programs
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!
Join a Best Place to Work Company!
Claim your future with Arbella! If you’re looking for a dynamic opportunity to help customers through their toughest challenges, you’re in the right place.
What will you do?
Claim Service Specialists are advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly.
Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement. They are effective and talented negotiators – navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism. They prepare and maintain well-written files and keep their teams up-to-date on current claims.
New to insurance? All you need is great customer service and communication skills – we’ll train you on the rest!
What will you need?
A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
Highly effective time management skills
Strong attention to detail, accuracy, fairness and impeccable organization
A passion for helping others
Some customer service work experience preferred
High levels of performance will be recognized and rewarded!
You are valued.
At Arbella, we know that our success depends on you. We recognize that in order to have the best people, we need to invest in them. Throughout your career at Arbella, you’ll have opportunities for professional and personal growth. We are proud that our greatest asset is our people, and we treat them that way.
