What are the responsibilities and job description for the Personal Lines Operations Associate position at Arbella Service Company, Inc.?
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!
The Arbella Operations Associate understands our overall business objectives, and provides our underwriting department and agents with exceptional quality work consistent with Arbella’s brand. A successful Operations Associate builds relationships with our internal customers and gains satisfaction producing top quality work. The Arbella Operations Associate is responsible for timely and accurate processing of insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers. We offer an exceptional onboarding program with training, a mentor and outstanding career growth opportunities.
Key Responsibilities
Demonstrate stellar customer service to both internal and external customers
Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
Apprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expert
Communicate with various internal departments to complete daily work, as required
Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
Able to shift priorities as needed
Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
Pursue work independently under general supervision
Manage assigned work efficiently to ensure timely completion
Requirements
General working knowledge of MS Office
Flexible and adaptable when faced with change
Ability to multi-task
Strong organizational skills and attention to detail
Quick learner, able to navigate multiple systems and products
Works well individually as well as a team
Sound customer service, communication and collaboration skills.
Able to work in a fast paced environment with a strong attention to detail.
