Salesperson

Online retailer supplying sustainable products for gardening and agriculture is seeking Sales Representative/Product Specialists for immediate hire.

Local candidates only. This is not a remote position, you must be available to work on location in Oro Valley, AZ, and have reliable transportation.

Job Details: As a sales representative and product specialist you will utilize a wide range of skills to support our customers and procure orders. Tasks include but are not limited to:

INBOUND SALES - Convert calls into sales by providing customers information to identify their pest/growing issues and provide products for a solution by:

• Extending knowledge of products’ abilities, mode of action, and if applicable biology/science behind both the customer’s issue (s) and our suggested products for a solution.
• Providing information-instructions, ingredients, and other pertinent information to help customers establish the amount of product needed (i.e., coverage area/release rate), etc.
• Quoting prices and if applicable associated sales campaigns.
• Sharing important release/usage information.
• Suggesting accessories and complimentary options for products or additional items that increase the solution’s effectiveness. Candidate must be willing to pick up the phone on the first ring and be able to inform the customer of pricing, shipping dates, anticipated delays, and any pertinent information necessary for customer satisfaction

OUTBOUND SALES – Contact of prospective and past customers by:

• Informing (via phone call or email) current and prospective customers of promotions and new or upgraded products.
• Utilizing established script and corresponding sales campaigns.
• Taking quality notes in the computer database.
• Following up as needed.
• Placing or renewing orders (see more below).

ORDER ENTRY – Must have good computer skills. Secures and places orders by:

• Confirming shipping pricing, confines, and schedules for each product (i.e., order processing cut-offs, required shipping methods, etc.).
• Arranging order delivery dates/continuity schedules.
• Entering names, addresses, purchases, and customer notes intothe computer database system and other details to secure and maintain orders.

CUSTOMER CARE/SATISFACTION – Follow up with customers to assure satisfaction, respond to inquiries, solicit further sales; solving or referring problems/issues as appropriate when it is necessary to escalate customer service issues to customer service.

Candidate requirements:

EXCELLENT SALES SKILLS

CONFIDENCE – A “can do” attitude. Certainty that you are able to help customer solve their particular situation. Must have the ability to effectively communicate with customers and be willing to maintain contact with existing customers in order to maintain continued customer support.

EXCELLENT LISTENING SKILLS – Ability to comprehend customers’ needs by listening carefully and understanding the needs and expectations of customers in order to provide relevant solutions to their particular situation.

COMPASSION - Using a caring and consultative approach to explain the methods and solutions we offer in order to resolve customer queries.

FOLLOW-THROUGH – Maintain contact and continuation of sales by communicating with customers via email and phone. Documentation of interactions and disposition of situation.

PROFESSIONALISM & POSITIVITY- Must have a positive attitude/energetic and pleasant/g phone demeanor; committed to treating customers and colleagues professionally and respectfully in all interactions. Willingness to work collaboratively with the sales team, demonstrating leadership, ability to openly communicate; following the lead of sales management.

Skill Requirements:

• At least 2 years of experience preferred in inside sales or call center experience
• Proficient level of communication skills including a high level of writing ability
• Have excellent computer skills using Microsoft, CRM software (we provide specific training on the enterprise software that we use) and the ability to utilize the internet for research and shipment/packaging tracking.
• Any experience with gardening, livestock or farming is a plus

To Apply: Please submit a resume and cover letter. We are requiring that all employees be fully vaccinated against COVID-19, please confirm vaccine status in cover letter.

Health Insurance, dental and retirement benefits available after 90 days for full time employees.

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ARBICO Organics, located in Oro Valley, Arizona, produces and markets natural products for organic homes, gardens, livestock and farms since 1979. Products include beneficial insects, organisms, natural fertilizers, soil amendments, traps, lures, pheromones, composting products, pollination products, natural insecticides and repellents, weed and disease controls, seeds and more.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation Package:

• Commission pay

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you currently reside in the area and are willing to work in-office at our Oro Valley location?
• Per our policy, all employees must be fully vaccinated against COVID-19. Are you eligible based on your vaccine status and if so willing to provide documentation upon hire?

Experience:

• Sales: 2 years (Required)

Work Location: In personills