Medical Front Desk Receptionist

Summary

Are you passionate about health and wellness? Join us at Arbor Health, a fast-growing functional medicine and psychiatry practice! We are on a mission to solve the epidemic of childhood, teen, and adult chronic health issues by supporting the body to heal from within. We are looking for an experienced Front Desk Medical Receptionist who can grow with our practice.

Job Responsibilities

In this role, you will be in the heart of a fast-paced medical clinic directly interfacing with prospective and current patients (and sometimes their parents) to meet a diverse set of needs over the course of their year-long program. You will help to coordinate care and support clinical staff members in fulfilling patient requests. You will seek to make patients comfortable and become familiar with their names, personalities, and preferences to ensure a high-level of patient satisfaction. You will also become familiar with the many supplements that we carry on-site and can help fill orders accurately and quickly.

Responsibilities include:

• Delivering excellent customer service to both patients and staff with a friendly, warm, engaging attitude.
• Greeting patients during check in and assisting patients during check out.
• Scheduling patients over the phone or during check out.
• Handling the incoming requests via phone, fax, mail, email, patient portal, and text – taking care of what you can, and triaging the remainder quickly and efficiently.
• Supporting the medical providers as needed by prioritizing tasks, handling administrative requests, and other duties as requested.
• Filling supplement orders in office and by mail.
• Administrative duties: emailing, faxing, scanning, shredding, scheduling appointments, etc.
• Billing: Checking patients out, notifying patients when the have a balance due or credit cards need updating.
• Light Cleaning: Creating a pleasant environment for patients and staff by maintaining common areas of the facility in a clean and tidy manner.

Success Factors & Skills

• You are super sharp, have positive attitude, lots of energy, and have a passion for working with families who have serious health challenges.
• You are flexible and can handle a million things coming at you with grace and ease. In fact, you love the challenge and the flow of a fast-paced job.
• You are a born problem solver, think out of the box, and are always looking for ways to improve process and share your knowledge.
• You are detail oriented and highly organized.
• You are positive and caring - yet know how to set boundaries with tough patients.
• You have a drive to always learn more and welcome new ideas and feedback.
• You are comfortable communicating with kids, teens, and adults.
• You have excellent oral and written communication skills – clear, friendly, and professional.
• You have tech skills - Arbor Health is a paperless company. Using instant messaging and typing notes while talking to patients is second nature to you.
• You are comfortable with Microsoft office tools like Outlook, Word, Excel, and entering data in online systems such as electronic medical records.
• You like to work with a team and independently.
• You are a go-getter who is always looking for new ways to help out.

We are looking for the perfect someone to grow our practice and grow their career within our practice. If this sounds like you – we want to hear from you!

Qualifications

• Required Education: College degree or equivalent experience
• Preferred Experience: 2 years of reception experience in a medical or other upscale professional office (law firm, etc)

Special Skills

• Understanding medical terminology and patient confidentiality
• Knowledge of Functional Medicine and common supplements a plus
• Ability to build rapport with youth and parents of children with difficult behaviors
• Physical Demands: Prolonged periods of sitting, some standing, walking and some light lifting; extensive keyboarding; phone use.

About Our Team

Arbor Health is an ambitious, mission-driven team that is reinventing health care to help people live healthier lives. Through our advanced whole-body approach, Arbor Health will help thousands of people reverse and prevent health problems while achieving their health and wellness goals. Our work is inspired by our patient’s journey and our actions are focused on impact and results. We thrive in a dynamic, fast-paced, team-oriented, work environment where the patient satisfaction is top priority, while appreciating what it means to be healthy and well.

We are remaking the health care system from the ground up by creating a delightful, empowering, and impactful health experience for everyone. You would be part of a mission-driven team founded by a trailblazer in pediatric care for chronic physical and mental health conditions and a serial entrepreneur who has used technology and new business process to bring better healthcare to millions. Join us to make medicine the way it should be - for all.

At Arbor Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we are able to serve our patients.

Values

Maintains patient confidentiality and respect for all individuals in the practice. Conducts work in a team- oriented fashion. Must be invested in building an amazing workplace and customer experience of Arbor Health and understand that all boats rise together.

Interested applicants with the above qualification requirements are asked to provide a resume and cover letter telling us how you see yourself growing in our organization. You will only be considered if you include a cover letter with your resume.

Working Environment

Arbor Health is based in a beautiful historic house set back from the road on lush grounds across from the Erie Canal walking path in the heart of Bushnell’s Basin in Pittsford, NY. Restaurants and stores are located within walking distance. Work is performed in an interior office setting with moderate to low noise level.

Work Location: One location in Pittsford, NY (this position is on-site)

Work Remotely: No

Schedule: Monday through Friday 8:00am - 4:30pm

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• When it comes to your work, what are you better at than most people?
• When it comes to your work, what kinds of tasks do you love to do - what energizes you?
• When it comes to your work, what kinds of tasks or responsibilities wear you down and drain you?
• When it comes to your career, what is most important to you in your next role?
• Please describe any experience you have working in an upscale professional environment as a receptionist or other customer facing role.
• Please describe what you know about alternative, holistic, naturopathic, or functional medicine. Do you have any firsthand experience?

Education:

• Associate (Required)

Ability to Relocate:

• Pittsford, NY 14534: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25