Veterinary Receptionist

Arbor Hills Animal Clinic is seeking a Client Service Representative to join our reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full time position, with a 4-10s schedule and availability needed Monday-Friday. No weekends!

Full-time benefits and compensation:

• Compensation: $18-24/hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k Options
• Pet Care Discounts

Required qualifications and skillset:

• 1-3 years of client service experience
• Previous veterinary experience is preferred
• Proficiency in the following skills:
  • Multitasking
  • Client-focused
  • Attention to detail
  • Highly organized
  • Team player

For more than 30 years, Arbor Hills Animal Clinic has served the pets and families of Ann Arbor and surrounding communities with compassion, skill, and a commitment to companion animals' long-term health. Preventative medicine and wellness are the cornerstones of what we do, and we believe in customized veterinary care—no cookie-cutter treatment plans here. We pride ourself on our white glove client and patient service, and high-standard, quality medical practice.