Design Center Manager

About The Role

The Design Center Manager oversees the design aspects of the home purchasing journey, ensuring a seamless selection process and effective communication among internal teams, vendors, and homebuyers. This role manages the Design Center operations, including interior product offerings, customer appointments, while collaborating with sales and construction teams. The Design Center Manager is responsible for achieving performance benchmarks, delivering exceptional customer experiences, and upholding company values of simplicity, accountability, and operational excellence.

Why Arbor/Elite?

A solid home requires a solid foundation; an upstanding builder with deep roots and an impeccable reputation. For over 40 years, Elite Homes has solidified itself as that company, making us a trusted partner through the most significant changes in a home buyer’s life.

Our commitment to excellence is our commitment to our buyers. We understand that we’re not just building their house. We’re building their home, their sanctuary, a place for family gatherings and celebrations. We work tirelessly to make their dream home a reality.

Working in the homebuilding industry is a rewarding experience that allows you to be a part of a team that delivers that dream. We don’t just sell and build new homes; we also manage the business and its team members, acquire land, develop land, provide customer service, and have accounting and administrative functions that support our business operations.

What’s In It For You?

• Base Salary Bonus Opportunities
• Advancement Opportunities
• Exposure to Executive Leadership
• Team Outings and Company-Sponsored Volunteer Events
• 4 weeks of Paid Time Off!
• Access to Health and Life Insurance, 401(k), Paid Parental Leave, Company Discounts, etc.
• Leadership Academy - Training Programs for Professional Growth.
  
  

What Will You Be Doing?

• Oversee the weekly output of the Design Center and ensure we are hitting weekly performance targets.
• Manage PTO, model decoration schedules, re-selections, and other workloads to meet operational goals.
• Ensure customer appointments run smoothly, within allotted timeframes, and adherence to processes.
• Build trust with clients by effectively communicating product information, features, and pricing.
• Recruit, train, develop, and coach Design Consultants to deliver exceptional service and achieve performance goals.
• Conduct regular reviews with team members, focusing on training, development, and individual growth to achieve their full potential and meet performance expectations.
• Invest time weekly with each team member to discuss successes, issues, and development opportunities.
• Manage Design Center products, coordinating with vendors to maintain accurate sample displays and replace discontinued options.
• Collaborate with sales and operations teams to optimize product lineups in alignment with company goals.
• Coordinate with purchasing, sales, and construction teams when product disruptions require changes in selections or offerings.
• Identify opportunities to improve option margins and increase total revenue based on pricing and customer demand.
• Attend regular meetings, including Sales Meetings, Ops Meetings, and Sales Strategy Meetings.
• Review daily, weekly, and monthly reports to monitor Design Center performance and address backlog or scheduling concerns.
  
  

What Will You Bring?

• Lead by example, demonstrating professionalism, respect, integrity, and accountability in all interactions.
• Continuously seek opportunities for personal and professional growth to enhance leadership effectiveness.
• Committed to fostering growth in others.
• Strong conflict-resolution skills.
• Customer-focused with a commitment to delivering exceptional experiences.
• Detail-oriented with the ability to manage multiple priorities.
• Collaborative and solution-oriented mindset.
• Strong problem-solving and decision-making skills.
• Adapt to changing circumstances and remain calm under pressure.
• Build trust and rapport with customers, team members, and stake holders.
• Use performance metrics, internal feedback, and customer feedback to drive improvements.
  
  

This is subject to change based on needs or if special circumstances should arrive.

Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Arbor Homes participates in E-Verify

Business Unit -

Arbor Homes