What are the responsibilities and job description for the Housekeeping Supervisor position at Arbor Lodging Management?
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary :
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in their absence.
Duties & Responsibilities :
The Supervisor will work various shifts, 7 days a week including weekends and holidays.
- Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards
- Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time
- Maintain key control
- Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings
- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
- Collaborate with Maintenance staff to communicate out of order rooms
- Assist with training of Housekeeping staff
- Ensure overall guest satisfaction
Requirements
Qualifications :
Benefits :
Arbor's Guiding Principles :
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties :
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary Description
21.00
