Payment Processor

The Payment Processor is responsible for the accurate and timely identification and posting of daily incoming cash and other financial transactions on Arbor’s commercial loan portfolio. This role involves posting new loan fundings, payments, IRDs, assumptions, payoffs, reversals, and processing disbursements from reserve and holdback funds. Additionally, the Payment Processor will manage disbursements for loans that are paid in full and manage draw disbursements. The successful candidate will be detail-oriented, efficient, and able to work on other projects and tasks as needed.

Essential Job Functions (Duties/Responsibilities)

The Payment Processor will have the following duties and responsibilities, including but not limited to:

• Interface with internal and external systems to obtain reports for monitoring and reconciliation purposes throughout the day
• Disburse check and wire requests from Portfolio Management, Risk Management, and Special Products
• Review and correction of partial payments
• Post New Loan Fundings and Assumptions per the funding advice
• Post Loan Payoffs and Curtailments
• Post funds from manual ACH drafts, funds received into Receipts Clearing, and funds received for IRDs
• Process funds transfers upon request and other requests received via Task
• Prepare daily check deposit
• Process reversals for returned payment items and stopped or voided checks, or reverse/repost transactions for corrections as needed
• Daily monitoring of ACH batches for exceptions
• Monitor department email box and respond to inquiries in a timely and accurate manner
• Periodic report generation and information gathering for audit purposes
• Ensure all transactions are completed in a timely and accurate manner

Qualifications

Education: High School diploma or equivalent; Degree in Business, Finance, or Accounting strongly preferred.

Experience: Minimum of one to three years of experience in mortgage servicing, accounting, or finance preferred.

Knowledge/Skills/Abilities:

• Basic Microsoft Office skills – Excel, Word, Teams, Outlook
• Familiarity with commercial loan terminology and general real estate principles
• Strong analytical skills with high attention to detail and accuracy
• Strong organizational, time management, and prioritizing skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to work in a fast-paced environment with strict deadlines

Travel: None

Arbor Realty Trust, Inc. offers a competitive base salary and discretionary bonus. The starting base salary range for this position is $55,000 to $65,000. The specific compensation that will be offered is based on an understanding of the hired candidates' qualifications at the time of hire. Employees are eligible for a discretionary bonus based on employee work performance reviewed during the course of the year. The total compensation package for this position will also include other elements, a full range of medical, and/or other benefits including 401(k) eligibility and paid time off benefits.

We are proud to be an equal opportunity employer and are committed to maintaining a diverse workforce and an inclusive work environment for our associates, customers and business partners. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, ethnicity, pregnancy or any other legally protected status. We are committed to working with and providing reasonable accommodations to individuals with disabilities.