What are the responsibilities and job description for the CLINIC RECEPTIONIST position at Arbuckle Memorial Hospital?
Arbuckle
Family Clinic Position
Description Arbuckle Memorial Hospital has determined this is a
safety-sensitive position. The tasks or duties assigned to this job could
affect the safety and health of the employee or others. Job Title: Medical
Office Receptionist Department:
Arbuckle Family Clinic – RHC Reports To:
Registration Supervisor FLSA Status: Non-Exempt Position
Summary: Under the direction of the Director of RHC and
Registration Supervisor, the medical receptionist performs a variety of tasks
in the clinic. Essential duties include providing excellent customer/patient
services via the phone and in person; referring callers to the appropriate
person; making appointments for patients according to their need; assisting
patient with clinic forms. The position is considered a crucial link between
the patient and the care delivered by the clinical staff, both providers and
nursing. The receptionist must work collaboratively with all clinical staff in
support of patient services. Patient services are the key priority in this
position. As the first line to the clinic, this position serves as a point of
contact with all departments within the facility. Duties
and Responsibilities: Education
and Experience: Qualifications
and Requirements: Work
Environment: Employee is regularly
required to stand, walk, sit, ascend and descend stairs, possess ability to
handle, finger or feel objects, tools or controls; reach with hands and arms.
Employee must frequently be able to lift 25 pounds from the floor to waist
level and may occasionally be required to lift 50 pounds. Specific vision
abilities include close vision and the ability to clearly focus vision.
Position Summary:
Under the direction of the Director of RHC and Registration Supervisor, the medical receptionist performs a variety of tasks in the clinic. Essential duties include providing excellent customer/patient services via the phone and in person; referring callers to the appropriate person; making appointments for patients according to their need; assisting patient with clinic forms. The position is considered a crucial link between the patient and the care delivered by the clinical staff, both providers and nursing. The receptionist must work collaboratively with all clinical staff in support of patient services. Patient services are the key priority in this position. As the first line to the clinic, this position serves as a point of contact with all departments within the facility.
Duties and Responsibilities:
- Performs day to day administration functions and general office duties
- Register patients according to clinic protocol
- Ensure the patient information is accurate at each visit including billing information
- Provides information to clinic callers
- Welcomes and greets patients/visitors in a manner that is helpful and friendly
- Schedules patient appointments according to clinic policy
- Collect co-pay and payments
- Reports statistics as required to appropriate person
- Obtain external reports as required by medical staff
- Informs patient of existing balance and request payment of patient at the time services are rendered
- Verifies method of payment (Insurance coverage)
- Calls patients to confirm next day appointments
- Performs all duties in support of successful EHR implementation
- Ensure reception is well maintained, neat and clean
- Safeguard patient privacy and confidentiality according to HIPPA
- Enter information in patient record
- Performs other duties as assigned
Education and Experience:
- High School Diploma
- Knowledge of Medical Terminology
- Knowledge of computer and electronic software
- Knowledge of general administrative and clerical procedures
- Working knowledge of healthcare insurance
Qualifications and Requirements:
- Ability to asses, plan and implement according to the needs of the facility
- Demonstrate critical thinking skills
- Must demonstrate excellent verbal and written communication skills as well as excellent interpersonal skills with patients, staff and other health care professionals
- Must possess impeccable customer service skills
- Empathy and compassion for patients and the community is a must
- Knowledge of computer skills
- Professional attitude and demeanor
Work Environment:
Employee is regularly required to stand, walk, sit, ascend and descend stairs, possess ability to handle, finger or feel objects, tools or controls; reach with hands and arms. Employee must frequently be able to lift 25 pounds from the floor to waist level and may occasionally be required to lift 50 pounds. Specific vision abilities include close vision and the ability to clearly focus vision. Arbuckle Memorial Hospital has determined this is a safety-sensitive position. The tasks or duties assigned to this job could affect the safety and health of the employee or others.
