What are the responsibilities and job description for the CSR - Customer Service Representative position at Arby's?
Job Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Duties
- Respond to customer inquiries via phone, email, and in-person
- Assist customers with product information and order placement
- Resolve customer complaints in a professional manner
- Process returns and exchanges
- Maintain customer records and update account information
- Collaborate with other departments to ensure customer satisfaction
Skills
- Strong customer service skills
- Excellent phone etiquette
- Ability to communicate effectively both verbally and in writing
- Proficiency in Microsoft Office applications
- Bilingual in English and Spanish is a plus
- Multilingual abilities are advantageous
- Ability to analyze and solve problems efficiently
Job Types: Full-time, Part-time
Pay: $8.00 - $11.00 per hour
Expected hours: 20 – 39 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Referral program
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotating shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Fort Oglethorpe, GA 30742: Relocate before starting work (Required)
Work Location: In person
Salary : $8 - $11
