Manager - Field Service

What we’re building

Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.

Gas boats dominate today’s marine industry not because of great product offerings but because of a lack of better alternatives. Boaters have grown accustomed to vehicles that feel stuck in the 1980s: unreliable, expensive, loud, noxious, and a nightmare to own and operate. They’re also awful for the water and air they reside in.

By contrast, electric boats are superior in nearly every way: not only are they far more reliable and less costly to operate, but they’re also quieter, quicker, and cleaner, with no fumes or pollutants. However, they’ve been held back by both the technology and the talent to make them truly competitive with gas alternatives. That’s Arc’s opportunity.

Using modern, aerospace- and automotive-inspired techniques, we’re building our hulls, batteries, cooling systems, firmware, and software together to deliver the next generation of watercraft.

What we’re looking for

We’re looking for someone who is inspired by our vision, eager to grow, and open to learning as they go. We foster a supportive and transparent environment where collaboration, trust, and shared ownership are at the heart of how we work.

As a full-time member of our Field Service team, you’ll be based at our manufacturing facility in Torrance, CA. Since we are a startup, our environment is fast-paced and evolving, so adaptability will be important. That said, here are some key responsibilities and qualifications that will be central to this role.

What You’ll Do

• Lead our field service engineering and operations to enhance customer experience and ensure the reliability of our internal fleet.
• Develop and implement service strategies that will support our growth and long-term success.
• Build, mentor, and support a strong field service team, including engineers and technicians.
• Track key service metrics and share insights to drive continuous improvement.
• Work closely with engineering and production teams to integrate customer feedback and proactively address challenges.
• Enhance and refine service-related workflows, including software, issue tracking, and configuration management tools.
• Establish and uphold clear service standards, processes, and best practices.

What We’re Looking For

• 4-5 years of industry experience, with at least 1-2 years in a leadership role.
• Bachelors Degree in Engineering or a related field is helpful.  We value hands-on experience and expertise just as much.
• Hands-on experience building and troubleshooting vehicles and/or electromechanical systems.
• Strong ability to build relationships and collaborate effectively.
• A thoughtful and solutions-oriented approach to challenges.
• Confidence in making informed decisions based on data and real-world insights.
• Clear and effective written and verbal communication.

Bonus Skills

• Experience working with powerboats on and off the water.
• Previous experience in a fast-moving manufacturing environment.
• Background in a technical field service role.

If you’re excited to contribute your expertise in a team-driven, high-impact role, we’d love to hear from you!

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You’re always welcome to reach out even if you don’t meet many of these qualifications. Passion and aptitude make up for a lot.

What we value

We value these five things above all else:

• Ownership over both your work and the company’s success
• Empathy for colleagues and for customers
• Humility in problem solving and collaboration
• Pragmatism for navigating ambiguity quickly and sensibly
• Inclusion of different backgrounds, opinions, cultures, etc.

Given that we work in a sometimes intense or stressful environment, it’s vital that our values align. We’d be happy to elaborate on any or all of these during the interview process.

What you’ll get

• Talented teammates that challenge you to be better
• Access and often input to a wide range of business activities
• Salary between $125,00-$180,000
• Semi-annual bonuses tied to impact
• A meaningful equity stake
• An opportunity to have an outsized impact on industry-defining vehicles
• The ability to drive positive environmental change through your work
• Nearly free health insurance (we cover 99%) and a 401k
• Generous parental leave
• Daily lunches, plenty of snacks, lots of swag, and more
• Boat rides!

Hope to hear from you soon!

The crew at Arc