What are the responsibilities and job description for the Receptionist position at Arcadia Counseling?
Arcadia Counseling in Lehi and Lindon is looking for full and part-time Receptionists. This role will perform a variety of administrative and clerical tasks at our front desk. As a Receptionist, you will be the first point of customer contact for our company. Duties focus on offering administrative support to our therapists and customers, including answering phone calls, responding to emails and texts, onboarding customers, and billing. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
Responsibilities
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Responsibilities
- Greet and welcome therapists and clients as soon as they arrive at the office
- Communicate promptly with therapists and clients through phone calls, texts, and emails
- Manage therapist calendars, schedule clients, onboard new customers, and verify insurance benefits
- Provide basic and accurate information in-person and via phone/text
- Update and maintain accurate client information in our company platform
- Ensure reception area is tidy and presentable, with all necessary supplies
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency with computers, websites, technology
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills, with an eye for detail
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Experience in the Mental Health Industry
- Experience with SimplePractice
- Experience with Insurance Billing
- Experience with Credentialing
- 401(k)
- 401(k) matching
- Dental insurance
- Dependent health insurance coverage
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Opportunities for advancement
- Paid time off
- Retirement plan
- Vision insurance
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