Account Manager

At ArcelorMittal North America, we believe in driving our success through our people. Your achievements mean our customer and our community can rely on us to deliver to the highest of standards. We will support you to push the boundaries, forge your career path and help take our business to the next level.

Everything would be very different without ArcelorMittal, the world’s leading steel and mining company. Buildings. Vehicles. Home appliances. Technology products. All of them are made of our steel. And our steel is made by you. Working to the highest standards and putting safety first, you can join us to create the steel that tomorrow’s world will be made of.

We are seeking leaders to help us transform the future of steel, who want to impact the world with innovative ideas, boldness and creativity.

For us, people who think differently generate innovative solutions and more creative responses to challenges. Therefore, we value diversity as a source of new perspectives for business and promote an inclusive work environment, in which everyone has the same opportunities for human and professional development.

And naturally you expect a fair salary, paid holidays and other benefits. And of course, you are looking for job satisfaction. What else is there? At ArcelorMittal North America the answer is there is a lot more.

Join our team.

About ArcelorMittal

ArcelorMittal is the world’s largest steel producer. We use the most innovative technology to create the steels tomorrow’s world will be made of. Every day over 190,000 of our talented people, located in over 60 countries, push the boundaries of digitalization and use advanced technology to create a world that is stronger, faster and smarter. To help make this possible, they know they can depend on the support and training that a company of our scope and scale can provide.

Why you should join our Team

At ArcelorMittal North America we have created something special. A better place to work and an ability to make a real difference to the world.

We provide exceptional training and career paths. Our goal is to have our leaders be home grown and to provide all employees opportunities for growth, development, and movement within our organization.

Join our family, be a part of a great story and help us continue to grow and be successful.

Who we are looking for

At ArcelorMittal, we are looking for someone to join us at the forefront of the steel industry. As part of our Sales team, your contributions will be visible all around you, within the company and with our strategic customers. Ideal candidates enjoy modern, dynamic, supportive work environments and are looking for the freedom to take control of their careers. The account manager supports accounts based on product and/or market segments and is seen as a sales business liaison, advocating for their customers internally while considering internal business goals.

Location: Nashville, TN

Responsibilities

• Develops and maintains customer relationships including responding to customer service needs, solicits new business to support sales plan objectives, manages the contracting process and communicates customer requirements and expectations.
• Track performance to account sales objectives and other metrics; identify and execute corrective actions and support continuous improvement efforts.
• As part of a cross-functional team of commercial, technical, and manufacturing experts, helps drive the organization to achieve strategic and tactical objectives related to profitability, volume requirements, pricing, quality, delivery, service, product development and early involvement and, when appropriate, supporting ArcelorMittal group objectives.
• Functions in a team environment providing backup support to team members and participates in projects and special assignments as required.
• Supports internal company goals including inventory management, payment performance and invoice payments/collections.
• Respond to customer service requests, including inquiries regarding products, product delivery, availability, order status.
• Negotiates day-to-day customer-related issues. Able to interact and influence the customer through the negotiation process on day-to-day items including, but not limited to claims, freight, etc.
• Identifies and communicates customer needs and performance; identifies actions necessary to meet customer requirements.
• Communicates all business/market/customer intelligence back into the sales organization.
• Annual business planning (ABP) & most recent forecast (MRF); and sales call planning.
• Perform customer and market analysis by understanding ArcelorMittal NA & competitor capabilities, drivers, price trends, performance, and structures, as well as non-price competitive factors in customer markets

Preferred Requirements

• Bachelor’s Degree
• At least 1 - 3 years of steel experience; Customer service, order management, pricing, selling in steel industry markets experience preferred
• Ability and willingness to travel (aprox 60%) Intermediate skills with Microsoft Suite
• Must have strong time management and organizational skills, with the ability to work and manage through non-traditional work schedules.
• Demonstrates strong communications skills, both verbal and written
• Fully utilizes the system resources and sales tools available such as C4C: Customer Relationship
• Management (CRM), Power BI: Delivery & Sales Plan, IBP Forecast tool, GMS, and newly developed future sales tools as part of daily management to perform job functions

What we’ll offer

We offer competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life and disability insurance etc.

Call to action

Join us and you’ll see your work help create renewable energy, impact major industries and boost economies. At ArcelorMittal North America we’ll help you make your world.