What are the responsibilities and job description for the Customer Experience Coordinator position at Arch Amenities Group?
Customer Service Representative:
The Fitness Front Desk Associate role at Arch Amenities Group demands a skilled individual who can provide exceptional member and guest experiences while ensuring seamless transactions. This key position requires someone who can maintain high service standards, enforce facility policies, and develop a deep understanding of the facility and its amenities.
Main Duties:
The Fitness Front Desk Associate role at Arch Amenities Group demands a skilled individual who can provide exceptional member and guest experiences while ensuring seamless transactions. This key position requires someone who can maintain high service standards, enforce facility policies, and develop a deep understanding of the facility and its amenities.
Main Duties:
- Comply with the company's Excellence Framework to sustain high service standards.
- Report incidents or accidents to the Facility Manager and enforce facility policies.
- Implement effective department maintenance procedures and inventory management.
- Develop a comprehensive knowledge of the facility and its amenities to enhance member and guest interactions.
- Guarantee facility security and accessibility by monitoring entry points and maintaining a secure environment.
- Deliver exceptional customer service by meeting and exceeding member and guest expectations.
- Manage time effectively by performing tasks such as equipment checks, locker room maintenance, and inventory control.
- Maintain a tidy and organized workspace, ensuring adequate coverage when necessary.
- Communicate effectively with colleagues and superiors, updating staff communication books and reporting issues to the Facility Manager.
