What are the responsibilities and job description for the Office Coordinator (Queen of Heaven Cemetery) position at Archdiocese of Los Angeles?
OFFICE COORDINATOR
Location: Queen of Heaven Cemetery, Rowland Heights
Status: Non Exempt, Full Time
What We Are looking For
In joining our team, you are joining a dynamic group of diverse individuals committed to the Corporal Works of Mercy. For us, what we do is much more than a job or a career. If you feel called to be of service, we invite you to explore our career opportunities.
POSITION SUMMARY:
Office Coordinator will provide a high level of support to the Cemetery Manager and Assistant Manager. Assisting with the day-to-day operations of the administration of Cemetery and grounds operations.
ESSENTIAL FUNCTIONS:
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.
- Performs the duties of the Cemetery Manager in the Manager’s absence.
- Assists in coordinating office and grounds personnel to assure efficient and effective operations.
- Monitors and analyzes office workflow and makes recommendations to improve efficiency.
- Investigates and resolves operational problems and complaints or refers to Cemetery Manager as appropriate.
- Counsels cemetery patrons making pre-need and at-need burial arrangements.
- Prepares and processes a variety of documents including contracts, invoices, receipts, permit and other forms.
- Assists cemetery patrons at the counter, on the telephone and in writing.
- Receives and counts cash payments and processes for deposit according to established procedures.
- Understanding of Liturgy Planning.
- Operates office equipment including typewriter, copier, computer terminal and calculator.
- Assists the Cemetery Manager in planning, organizing and directing day-to-day operations and activities at the cemetery.
- Trains and provides work direction to office support staff.
- Provides specialized information concerning cemetery policies and procedures, available product lines, locations and costs.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS:
Education and Experience
Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:
- Active member of a Roman Catholic faith community.
- High School Diploma or equivalent. Coursework in accounting, business administration or social science. Experience with public relations or customer service.
- Three years of office/professional working experience in Cemeteries, or other professional office, desired.
- Bilingual skills in English/Spanish preferred.
Knowledge, Skills, and Abilities
Knowledge of:
- Basic accounting principles and practices.
- General principles of business administration.
- Record-keeping techniques.
- Computer operation and standard office equipment.
- Cemetery grounds and office activities.
- Interpersonal skills including tact, courtesy, and diplomacy.
Skills in:
- Providing administrative support to the Cemetery Manager and Assistant Manager.
- Providing information and assistance to others.
- Assists in special projects as necessary.
- Orders and distributes supplies.
- Public contact.
- Telephone communications.
- Delegating tasks.
Ability to:
- Relate to patrons and families with empathy and compassion.
- Perform basic math computations effectively and accurately.
- Communicate effectively in written and oral form.
- Master cemetery policies and procedures.
- Advise and assist cemetery patrons in making burial arrangements.
- Train and provide work direction to office support staff.
- Develop and maintain effective working relationships.
Physical and Environmental Requirements:
- Occasionally lift up to 20 pounds.
- Sit for sustained periods of time on a daily basis.
- Perform tasks requiring intermittent bending stooping, and walking.
- Sustain frequent movement of the fingers, wrists, hands and arms.
Our Benefits include:
- Health Insurance ( Medical, Dental and Vision)
- Mental Health Services (Employee Assistance Program)
- Pension Plan
- 403B Plan
- Vacation & Sick Time
- Paid Holidays
- Employee Discount Programs (24hr Fitness, LA Fitness, Hotel Engine, Great Work Perks*)
- Great Work Perks (Amusement Parks, Car Rentals & Hotel, Restaurant, and Shopping discounts)
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