Gift Shop Attendant - Catholic Cultural Center of New Orleans

Gift Shop Attendant Job Description

Job Summary:
The Gift Shop Attendant is responsible for sales merchandise, admission tickets, and memberships. Working individually or with a team member, employees must maintain professionalism and courtesy to all guests who visit our facilities. A general knowledge of St. Louis Cathedral and the Old Ursuline Convent Museum, as well as our schedule of events, will be necessary to help answer questions. The Gift Shop Attendant reports to the Gift Shop Manager.

Organizational Relationships
Reports to: Gift Shop Manager
Assignments received from: Executive Director and Rector
Interacts with: Visitors/customers, staff, clergy, volunteers, docents, Cultural Center members, and donors
Individual(s) or groups supervised: Volunteers

Essential Duties and Responsibilities
 Greet all guests in a professional and friendly manner
 Demonstrate excellent customer service and sales skills
 Process retail sales using point of sale system
 Complete cash and credit card sales
 Have a general knowledge of merchandise and prices
 Alert the Gift Shop Manager when stock is running low
 Organize and clean the Gift Shops on a daily basis
 Make sure all merchandise is presentable and well stocked
 Balance cash and credit cards sales following each shift
 Provide visitors with general information about St. Louis Cathedral, the Old Ursuline Convent Museum and surrounding area
 Help create a positive experience for all visitors
 Be available for morning, afternoon, holiday, and weekend work
 Fill in for other Gift Shop employees when needed
 Additional duties as assigned by Gift Shop Manager

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individual with disabilities or difficultly to perform the essential functions.
 Education/Experience
 High school diploma or 1 to 3 months related experience is preferred but not required
 Experience handling credit card and cash transactions preferred

 Skills/Abilities
 Good communication skills
 Good customer service skills
 Ability to count money and make change accurately
 Ability to listen and follow instructions
 Ability to solve problems quickly and independently
 Ability to work well in a fast-paced environment
 Ability to lift and receive merchandise boxes (approx. 20-30 lbs.)
 Ability to climb ladders in order to assist customers and stock merchandise
 Must be able to stand for extended periods of time
 Must conduct yourself in a Christian-like and professional manner at all times