What are the responsibilities and job description for the Customer Success Manager position at Archer?
Please apply to the email shared below]
Company Description
Archer is a leading provider of real estate technology solutions that empower investors, lenders, brokers, and property managers to automate their investment analysis processes. Our innovative platform offers a suite of tools for supercharging their parsing and underwriting, deal sourcing, market analysis, deal pipeline management, and comps analysis.
Role Description
We are seeking a highly motivated and experienced Customer Success Manager to join our growing team in Bend, Oregon.
This role will offer a hybrid remote / in-person work arrangement, providing flexibility and collaboration.
Reporting initially to the CEO, you will be responsible for engaging with our valued clients, building strong relationships, and acting as a trusted advisor. You will serve as the primary liaison between our clients and internal teams, ensuring seamless communication and collaboration
Qualifications
- Customer Satisfaction, Relationship Building, and Customer Service skills
- Analytical Skills for data-driven decision-making
- Experience in customer retention strategies
- Strong communication and interpersonal skills
- Ability to work both independently and in a team
- Experience in real estate or related industries is a plus
- Bachelor's degree in Business, Marketing, or a related field
Responsibilities :
Onboarding and Training :
Client Engagement and Support :
Renewal and Expansion :
Internal Collaboration :
To Apply :
Please submit your resume, cover letter, and a brief statement of why you are interested in joining the Archer team to thomas.foley@archer.re.
In your cover letter, please highlight your experience in the real estate industry, your knowledge of customer success, and your passion for helping clients succeed.
