What are the responsibilities and job description for the IT Director position at ArchKey Solutions?
IT DIRECTOR
This position is based out of our St. Louis, MO office
About the company
ArchKey is one of the nation’s largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We’re the POWER behind making the improbable possible.
We’re electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We’re not just energizing infrastructure, we’re energizing careers, communities, and the future.
We’re electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We’re not just energizing infrastructure, we’re energizing careers, communities, and the future.
Made up of the brightest minds in the industry, our team is our greatest asset bringing knowledge, skills, and experience to every project. This is more than a call to join us, it’s an invitation to be part of a visionary journey, to grow with us as we scale.
About the position
Responsible for overseeing and managing all information technology planning, personnel, and activities, effectively leading the Company’s IT operations and services, ensuring the reliability and efficiency of technology systems, and driving initiatives which enhance business processes. This position plays a pivotal role in shaping and executing the technology strategy that aligns with overall business objectives and ensuring proper management and maintenance of all computer networks, operating systems, hardware, and software applications, including accounting, estimating, individual personal computers and the Company help desk, with a keen focus on meeting customer requirements. Development of new technical solutions, maintenance of existing applications, information security, back-up plans, and disaster recovery are all critical components of this role, in alignment with the Company mission, vision, and values, and with all Company policies, procedures, key objectives, and regulations.
Our Ideal Candidate
- Demonstrate strong accounting skills
- Promotes the Company Mission, Vision and Values
- Exercise Ethical Business Practices
Day in the life
- Develops and directs the information technology (IT) strategy in alignment with business goals. Implements and maintains the mission, goals, objectives, policies, procedures, and work standards for the IT function and ensures alignment and coordination of those with the corporation at-large. Collaborates with executive leadership to identify opportunities for technology-driven improvements.
- Manages and leads the Company’s IT operations, including management of personnel, projects and schedules, technology infrastructure and maintenance of the Company’s competitive edge related to information technology and systems. Directs and prioritizes departmental workload. Ensures productive, online systems access is always available across the business, and that systems downtime is extremely limited.
- Communicates effectively with key stakeholders to understand their technological needs and expectations. Provides regular updates on IT initiatives, projects, and performance metrics.
- Analyzes complex business needs presented by the user community and/or clients and recommends appropriate technical solutions that enhance operational efficiency, productivity, and cost effectiveness. Works with staff to identify opportunities for optimization of existing business processes through technology, develops strategies and plans to enhance customer services, improve user effectiveness, and foster innovation. Oversees systems development/ enhancements and the integration of new systems with existing systems. Approves all business requirements prior to technical solution implementation.
- Selects, evaluates, implements, and maintains updated and refreshed technical solutions, quality hardware, software, and technology tools. Researches and implements continuous improvement initiatives and reviews all designs, code, and unit test plans where applicable. Implements effective IT project control by monitoring the progress of key application and software releases, upgrades, conversions, and file maintenance, and provides status information as needed.
- Ensures an elevated level of customer satisfaction with systems usage via a quality IT help desk and well-trained IT staff professionals, all providing timely and high-quality technical support services and problem solving. Communicates regularly with senior leadership and all users of information services and systems. Represents the IT function at customer review meetings when appropriate.
- Provides superior information security and disaster recovery procedures and ensures compliance with all industry regulations and standards. Implements and enforces cybersecurity measures to protect Company data and systems. Ensures all internal customers understand the appropriate procedures and policy accountabilities. Ensures the creation and maintenance of all written documentation, including system and user manuals, license agreements and documentation of modifications and upgrades.
- Creates and maintains positive customer, vendor, service provider, and community relationships. Evaluates and manages external technology relationships, negotiates contracts, ensures service level agreements are met, and optimizes vendor partnerships. Collaborates with internal and external personnel to create and implement continuous improvement solutions for materials, systems and logistics as needed.
- Provides regular and high-quality hiring, communications, mentoring, coaching, problem-solving and training to project teams, staff and other co-workers at all levels as needed. Advises and coaches employees and provides performance feedback regularly. Fosters a collaborative and innovative work environment.
- Creates and manages annual budget and financials, including monthly cost allocations. Stays informed of new and changing Company procedures, policies, materials, technologies, techniques, and practices. Establishes, trains, and maintains policies and processes.
- Consistently makes decisions in an attentive and safe manner to ensure the safety and health of self and others.
- Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.
- Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI) and providing high quality services and programs as they relate to clients, subcontractors, co-workers, suppliers, and the public.
Required Education, Experience and Skills
- Bachelor’s degree or equivalent work experience in computer science, information technology or a related field. Master’s degree preferred.
- Minimum 7-10 years of IT management and leadership experience, with a focus on business services, preferably within the construction industry in a multi-office environment.
- Extensive experience working with current technologies, products, information security, confidential data, and disaster recovery policies, plans and procedures.
- Thorough knowledge of all aspects of information systems, network and technology design, maintenance, operations, and troubleshooting. Strong service orientation.
- Extensive experience with project management leadership and practices and the management of multiple concurrent projects.
- Thorough understanding of the project life cycle. Project management certification (e.g., PMP) is a plus.
- In-depth experience and skills with LEAN methodologies and applications. Strong process orientation
- Strong business acumen and experience collaborating with senior leaders in a high growth, process-oriented business setting. Proven aptitude for systems-related problem solving.
- In-depth knowledge of business applications, business processes and emerging technologies. Familiarity with relevant industry regulations and compliance standards.
- Superior business acumen and experience collaborating with senior leaders in a high growth, process-oriented business setting. Exceptional business development, relationship building and client communication skills.
- Excellent financial, analytical, and mathematical skills. Demonstrated ability to diagnose complex problems with strategic critical thinking skills and detail orientation, and to drive appropriate solutions with self-initiative and sensitivity.
- Demonstrated visionary strategic leadership and superior listening, interpersonal, presentation, negotiation, influencing, collaboration, and conflict management skills for employee groups at all levels, as well as customers, subcontractors, vendors, and other community leaders.
- Strong experience and skills in managing and championing organizational change.
- Superior verbal and written communication and grammar skills, with the ability to clearly and concisely articulate ideas and concepts and the ability to build strong working teams, cultures, and relationships at all levels and cross functionally.
- Experience and skills to work closely with proprietary information and maintain confidentiality.
- Exceptional ability to hire, coach, mentor and develop employees, providing support to build high performing, highly engaged and diverse work teams. High level of diplomacy, integrity, and leadership in employee engagement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer. # #MO1-10
Beware of fraudulent job postings. ArchKey Solutions only communicates through official channels. All official communication will come from an @archkey.com email address and we will never ask for financial information, payments, or personal details outside of the standard hiring process. To confirm the legitimacy of a job, visit our careers page or reach out to a member of our Talent Acquisition team.
