What are the responsibilities and job description for the Service Coordinator position at ArchKey Solutions LLC?
Description
Service Coordinator
This position is based in our office in San Jose, CA.
About ArchKey
ArchKey is one of the nation’s largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We’re the POWER behind making the improbable possible. We’re electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We’re not just energizing infrastructure, we’re energizing careers, communities, and the future.
Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project. This is more than a call to join us, it’s an invitation to be part of a visionary journey, to grow with us as we scale.
About the Position
The Service Coordinator is responsible for managing and coordinating various service-related activities. This role involves working closely with service clients, contractors, vendors, and internal teams, such as Project Managers, to ensure smooth operations, timely billing, and high-quality customer service. The Service Coordinator ensures that all service requests are handled efficiently, resources are allocated appropriately, and any issues or delays are addressed promptly
Our Ideal Candidate
- Can flex and adapt with the growing needs of the business.
- Can work autonomously and creatively solve problems.
- Has a growth mindset and is always looking to continually learn and grow.
Day in the Life
- Manages service project start-up activities including assigning FastTrack/Salesforce job numbers and contract values and maintain work order log. Prepares scope letters and/or bid forms.
- Ensures project set-up is entered and maintained in appropriate systems, communicates appropriately with project management team, and issues updated reports as requested.
- Manages and responds to service requests from clients.
- Maintains service records, including job details, customer communications, and status updates.
- Provides exceptional customer service by addressing any concerns and ensuring client satisfaction.
- Coordinates with the appropriate resources to craft purchase orders, issue or print drawings, coordinate project specific insurance certificates, and prepare job cost paperwork.
- May coordinate and communicate scheduling of field staff. Completes and submits appropriate paperwork as needed.
- Works closely with project managers, field supervisors, and other internal teams to ensure seamless service delivery.
- Communicates with project teams to coordinate service-related issues and escalate problems as needed.
- Assists with preparation and review of weekly and/or monthly invoices to clients, ensuring billings are completed accurately and submitted timely to clients.
- Researches project costs and prepares transfers when required.
- May assist with job site walks and recording of project meetings.
- Performs project close-out tasks.
Minimum Qualifications
Salary Range
- $32.00 - $40.00 per hour based on experience plus benefits
Benefits
At ArchKey Solutions, our benefits package includes competitive health insurance options (medical, dental, and vision), a robust 401(k) retirement savings plan with employer match, paid time off and holidays, and access to wellness programs. Additionally, we offer professional development opportunities, tuition reimbursement, and employee assistance programs to support your growth and well-being. We ensure that our benefits are designed to promote the health, security, and work-life balance of our employees. Additional information is available at Archkey.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer. #CA30-1
Salary : $32 - $40
